Verified review
This review has been left by a verified client who used Valerie Holmes Law.
Matter Type:
Residential Conveyancing
M Sharp
Collected on:
Very average. But expected for the price.
Valerie Holmes was a very mixed bag. At first it felt like great progress was being made. But then, as the process progressed, it felt like drawing blood from a stone from our assigned lawyer. As a result, we felt like we did more chasing than what would be expected.
The assistant to Michelle, Maisie, seemed significantly more proactive and gave us much fuller responses to our requests, in some cases, we’d be lucky to have received one from Michelle.
It’s hard to actually get in contact with the conveyancer, and telephone communication felt like an add-on as opposed to normality and as a result of that, we asked to speak many times to Michelle, but was left with an email response if we got one.
Michelle was very friendly, and when you can communicate with her most of the information is accurate, and they do have the clients best interests. However, it certainly shows that their systems are dated, and as a result makes the buyer feel in the dark a lot of the time. If this gets rectified, the chances are you’d feel a lot more involved passively.
It would be much more preferred if you received more regular updates, even if there’s no new changes.
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