If I could give 0 star I would. Please prepare popcorn and a drink of choice whilst reading this:
I would strongly advise against using Kayleigh Gore as a conveyancer based on my experience during the purchase of my first home. From the very beginning, it was nearly impossible to get in touch with her—not only was she slow to respond to emails, but her phone line was consistently unavailable. Leaving a voicemail was a waste of time as she never bothered to return calls. The lack of communication was appalling and set the tone for an incredibly frustrating experience.
We only chose this conveyancer because Michael Poole recommended them to us. The seller was also using the same firm, and we thought this might help speed things up. Oh, how wrong we were. This decision ended up being one of the worst we could have made.
The issues came to a head when we were supposed to exchange contracts on 13th December. Despite knowing how long transfers from a Lifetime ISA (LISA) take, she only sent the necessary forms to the LISA provider on the Tuesday before the Friday exchange deadline—leaving an impossibly short timeframe. To make matters worse, even when she did submit the forms, there were errors. The LISA provider had to contact my partner twice to get her to correct and resend them.
The first time, she left the purchase amount off entirely, and the second time, she provided the wrong address. These are basic details that a conveyancer should handle without issue, and her repeated mistakes delayed the process even further. At this point, it was beyond frustrating—I just wanted it done and over with.
When the funds weren’t ready on the day of exchange due to her delays and errors, she had the audacity to blame my partner, claiming he hadn’t submitted his part of the paperwork. This was completely untrue, as my partner had an audit trail from the LISA provider proving he had completed everything on his end well in advance. Rather than take responsibility, she deflected and blamed us and the LISA provider for her mistakes.
If that wasn’t enough, her "solution" to this problem was absurd. She suggested we pay the deposit from our personal savings and later refund the LISA funds back to the provider. This demonstrated a shocking lack of understanding of how LISAs work. Any refunded LISA funds would result in the loss of the government’s 25% bonus, which would have been a significant financial loss for us. The suggestion was beyond unprofessional—it was downright negligent.
Throughout the process, there was no ownership of her mistakes, no apology, and no sense of accountability. It’s hard to comprehend how someone so incompetent is employed as a conveyancer.
Unfortunately, her company, XYZ, was equally abysmal. I requested to change conveyancer due to my poor experience, but no one got back to me. The phone number they provided was always unavailable, and they simply encouraged you to leave a voicemail—which was pointless, as no one ever responded. The lack of support from her firm only added to the stress and frustration of the process.
If I had the option not to pay her, I absolutely would. Dealing with Kayleigh Gore and XYZ was a nightmare from start to finish, and I would never recommend their services to anyone. Save yourself the hassle and choose a conveyancer who is competent, responsive, and capable of handling such an important process.
Honestly, I don’t understand how this firm has such high ratings. I’m starting to suspect they might be buying their reviews, because my experience was completely at odds with the feedback I’ve seen.
