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Our vision is simple: to redefine excellent legal services and consistently raise the bar. By hiring the highest calibre of people and empowering them with the autonomy to innovate and defy conventions, we are able to provide a service that exceeds expectations every time. Read more...
XYZ Law Solicitors
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of XYZ Law Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using XYZ Law Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used XYZ Law Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how XYZ Law Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used XYZ Law Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how XYZ Law Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that XYZ Law Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Purchase and Sale
Annie
Collected on:
I am pleased with the excellent service I received from my Solicitor, Louise Pugh. She worked incredibly hard to secure my house purchase under challenging conditions. Her attention to detail and sharp-mindedness has delivered me value for money. I rate her professional standards of work highly and recommend her expertise. Thank you for being incredible! You are certainlyan ambassador for your law firm.
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Matter Type:
Remortgaging
Anonymous
Collected on:
I used this company as it was proposed by the mortgage broker.
After five months the experience was so bad I wanted to change solicitors. Other negative reviews list some of what was experienced. The mortgage brokers persuaded me not to change. I then received a very unprofessional call from XYZ. After sharing this call with the brokers they and Movinglegal monitored the correspondence from XYZ.
This is why almost a year my remortgage is complete although I am waiting for final paperwork.
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aamna
Collected on:
This review is for a different branch.
We’ve had the worst experience with the firm, and are still waiting for our issue to be resolved, even after the solicitor who was dealing with our case, Mohammed Loonat, admitted his mistake and said he would rectify it. I’m still waiting 2 months after this phone call- I have emailed him over 5 times since, and he has not had the decency to reply. He was completely unprofessional on the phone and has not since strung two sentences together to write a reply. I’ve asked for their complaint departments details 6 times, and I’ve not had a response. I have cc’d in the senior team including Anis and Justin, and no one has looked into resolving this matter. Please avoid them. I’ve been going through this headache for the past 1 and half years, and only 2 months ago Loonat said he would resolve it, but still hasnt. It has been extremely stressful, and I am failing to understand why, after the complete incompetence of Loonat, they are not wanting to resolve my issue asap. I am now seeking legal action to sue this firm. Again, please avoid them. There are multiple reviews on google saying a similar thing to me. I wish I had read these before.
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Matter Type:
Transfers of equity
Sally
Collected on:
This review is for a different branch.
Louise Pugh from XYZ was recommended to us by our mortgage broker. Her communication was prompt, her attention to detail, knowledge and professionalism second to none. She swiftly dealt with enquiries, always responding on the same day. Would defiantly use her again and highly recommend her
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Matter Type:
Purchase and Sale
Krisi & Mehdi
Collected on:
This review is for a different branch.
We are particularly grateful to Razwana Hussain for the effort and attention to detail she has put into ensuring everything was handled smoothly and efficiently. Her expertise has been invaluable, and we couldn’t have asked for better representation.
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Matter Type:
New home purchases and sales
Dominika
Collected on:
This review is for a different branch.
I am still in the middle of the first property purchasing. The case handler constantly ignores the emails from my financial adviser and myself with others within the company apologizing and asking the handler for an update. Whenever trying to give him a call he is 'currently unavailable'.
We've started in April. It's nearly four weeks that I didn't get any update. I have no idea what has been done so far, and what's left to do..
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Matter Type:
Residential Conveyancing
Margo
Collected on:
This review is for a different branch.
First class service...
Louise Pugh throughout our process has been nothing but brilliant, so easy to interact with no matter the time of day, was on hand to answer any questions we had ( there was alot) I can't fault anything about the service provided, we also had dealings with Mohammed late in the process and again he was brilliant.
I have already recommended this company to family and friends.
Thank you for making this part of the process seamless
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Matter Type:
Purchase and Sale
Danial
Collected on:
This review is for a different branch.
I've dealt with so many solicitors but this Louise Pugh is the nicest person I have ever come across.
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Matter Type:
Purchase and Sale
karen
Collected on:
This review is for a different branch.
This was easy from start to finish ,Ghalia kept us informed on all aspects of our sale
Would definitely use XYZ again .
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Verified review
This review has been left by a verified client who used XYZ Law Solicitors.
Matter Type:
Residential Conveyancing
Barry Travis
Collected on:
This review is for a different branch.
Zubair Manga handled our case from start to finish and provided us with an excellent level of service throughout the whole process. He was very clear in communicating what was required of us throughout and responded quickly to all queries raised. Zubair is professional, polite and knowledgeable. Highly recommended.
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Shakir
Collected on:
App not working, communications is bad. No updates Had to be chased. Asked for progressed, nearly 4 days on, still no answer.
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Kerry
Collected on:
I am so disappointed with XYZ if I could rate zero stars I would
They took my deposit to represent me, selling a house. I had to complete paperwork via phone, which seems very unprofessional and time-consuming . I then received one paragraph saying they wouldn't represent me , no explanation, and as an afterthought, they sent me another one paragraph email saying they would refund my deposit.
I have emailed asking for an explanation, requesting details, and after almost 4 weeks, I am still waiting for an explanation and my money back
I am grateful these clowns 🤡 aren't representing me. I feel I've had a lucky escape
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Sally
Collected on:
My daughter was recommended to Louise Pugh by her Mortgage Advisor. I have had several house purchases and sales over the years , never used the same solicitor twice , but can highly recommend Louise and will certainly use her myself should the need arise.
Her communication with my daughter was swift and accurate, she set her expectations , looked after her legal needs as well as being a huge emotional support with her understanding of the whole picture following a relationship breakdown and the need to transfer and buy back equity in my daughters house.
Highly recommend Louise.
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Emma
Collected on:
I cannot speak more highly of Francis-Lloyd who was the acting solicitor for our client, who was purchasing a rental property. Francis was recommended to us by an estate agent, after we had issues with another solicitor firm that had been acting for our clients. Francis acted promptly in getting the case transferred over to XYZ Law, and worked outside of normal business hours that very same day to ensure he could progress the case as quickly and efficiently as possible to get the relevant documents sent out to the client that night.
Just as we thought we were finally there, 2 days before completion, the budget was announced which impacted our clients and could have been costly to them. I rang through to Francis panicking, however he was already on with sorting the matter to ensure our clients were not impacted.
As a mortgage broker, I deal with quite a number of solicitors/firms on a daily basis and I have found Francis to be one of the best. He was always on hand to answer my emails/calls and I am very impressed with how efficient he has been.
After speaking with our mutual client, they have also been speaking highly of Francis.
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Lee
Collected on:
Poor service,
From the start with a 2 week delay caused by the app not working properly.
Reactionary communication and issues that could have been spotted far sooner.
Never made to feel like my sale was a priority. Currently approaching 5 months on a no chain sale.
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Corinne Sutterby
Collected on:
I contracted them a month ago to deal with the sale of a property. They didn't reply to any emails or return any calls. They did not issue a contract to my buyer.
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Tanveer Hussain
Collected on:
I would highly recommend XYZ Law for all your legal requirements. From start to finish XYZ Law provided an excellent, professional and efficient service. Thank you XYZ Law.
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Shannon Greaves
Collected on:
Great service, very down to earth 🌍
Would definitely recommend.
Anis is brilliant!
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Our vision is simple: to redefine excellent legal services and consistently raise the bar. By hiring the highest calibre of people and empowering them with the autonomy to innovate and defy conventions, we are able to provide a service that exceeds expectations every time.
