This review is for a different branch.
I recently appointed Blakewater Certus Solicitors for the conveyancing process to buy a house through an Islamic mortgage. Unfortunately, my experience was far from satisfactory due to the inefficiency and incompetence of the trainee solicitor assigned to my case.
The primary issue I faced was the prolonged and painful communication process. I was repeatedly reminded that the company's standard response time is 5 days, as stated in their agreement. While I acknowledge that I did not pay attention to this clause when appointing the company, I believe that such a long response time is unacceptable, especially when dealing with urgent matters.
Furthermore, I frequently received complaints from the seller's solicitor and the estate agent about the lack of communication from this person. As a result, I had to spend a significant amount of time relaying information between all parties involved. The inefficiency ultimately led to the seller pulling out of the contract, and I had to agree to pay an additional £5,000 to proceed with the purchase.
Due to the continued lack of communication, care, and concern from both the trainee solicitor and the company, I decided to terminate their services and appoint another solicitor. This decision, although it resulted in me paying double fees for the same work, was undoubtedly the best choice I made. The new solicitor was professional, and prompt, and completed the conveyancing process efficiently, allowing me to successfully purchase the property.
Based on my experience, I will never engage with [Solicitor Company Name] again. I have also advised a colleague, who is about to undergo the same process, to avoid this company.
I hope this feedback is taken seriously to improve the quality of service for future clients.
