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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Carpenters Group on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Carpenters Group. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Carpenters Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Carpenters Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Carpenters Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Arwel
Collected on:
This review is for a different branch.
Sons car was a right off due to beingnrearended was only given 850 in compo even when he had to have physio for 5!months.no communication no help unless .should of gone for the where there a blame sharks would of been better
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Matter Type:
Car Accident
Pam
Collected on:
This review is for a different branch.
They drop my case, because I started emailing them every day for an update and stopped being polite, as they wouldn't respond. They were quick to drop my case, because I said I am going to report them to the law standards, society - everyone. It didn't take them long to find the time to write a letter to me then but when chasing for an update and acknowledgment of emails I've sent - they suddenly stop responding.
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Matter Type:
Car Accident
Stephen
Collected on:
This review is for a different branch.
Simple car accident involving 3cars (2 stationary at junction, 1 ploughing into the back shunting the 2nd into the 3rd), other party accepted liability within a month. 13 months later and I'm still waiting, 2nd car has been paid, my daughter in the car with me has been paid. I am still waiting, I've been in touch lots of times but nobody gets back to me.
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Chris
Collected on:
This review is for a different branch.
Without doubt the worst ever. 15 months with no result. No reply to emails - impossible to reach on the phone.
AVOID LIKE THE PLAGUE
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Matter Type:
No Win No Fee
Dena
Collected on:
This review is for a different branch.
Minus 100 stars if possible !!! Stay away . The worse company to deal with your claims . My insurance referred me to them so I didn’t have a clue . Over 18 months and they left me in the worse pain as kept transferring me to someone new to work my case . They kept losing my information . Finally I had enough as nothing was happening and I kept being ignored . When I asked for my personal data they refused to give it to me and said they would not hand over my data .
I believe they didn’t help and kept ignoring - because they thought I was a foreigner as my name appears this way and this was definitely a part of the reason why they treated me badly - racism for sure ✔️
The reviews are bad for a reason and I’m shocked they still are able to run a business . It’s a matter of time that they will be closed down .
I don’t want a reply carpenters because your apology means nothing . You have left me on a worse state and mentally unstable. Disgusting
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Mark
Collected on:
This review is for a different branch.
I have chased and chased this company, to sort out my claim for compensation following a car accident.
You wouldn’t believe they were acting on MY behalf.
Finally they resolved the claim by stating to the other party that I had accepted the offer of compensation, even though I NEVER accepted such offer.
Appalling communication
I would give this review a NEGATIVE 5 stars if I could.
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Shazia
Collected on:
This review is for a different branch.
Not even worth one star. One of the worst companies ever. Very unprofessional!!!
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Michał
Collected on:
This review is for a different branch.
The case was handled by Carpenters Limited in my best interest, perfect communication and right advice led to the case being completed with a result above my expectations. If I have to choose Carpenters Limited, I would do it again
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Rosemary
Collected on:
This review is for a different branch.
There should be a zero star option because they don't even deserve a star.
They instructed the medical doctor not to include my hip injury. I think they are fraudulent based on my experience and the experience of others here. They are intimidating me to sign and agree that I had not been injured. I think they are working for the this party because it doesn't make sense. They have refused to provide my files and refuses to loom into my injuries. They arr insisting I pay them when i have legal cover even though they told me that I am fully covered from the beginning. They are dubious and should be struck off. As soon as they realised my injuries were prolonged and more serious, they became difficult, impossible and quite frankly it felt they were working for the other party to protect their claim.
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Sarah
Collected on:
This review is for a different branch.
No response for over 6 months despite many emails, phone calls and complaints. The app stated my claim had been settled when it had not and I am awaiting a medical assessment. I am not able to access urgent medical treatment or update my claim with my injuries due to their lack of response. My GP is appalled at this. Avoid at all costs.
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