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Carpenters Group

Also known as :

  • Carpenters Limited
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Carpenters Group

How Carpenters Group Compares

Value for money

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Limited data.

:- (
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Carpenters Group on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Carpenters Group. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Carpenters Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 2%
No 98%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Carpenters Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Carpenters Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 4%
No 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Carpenters Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Client Reviews

1.1/5

Reviews summary

  • Excellent

    1
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    46

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Rosemary

Rosemary

October 21, 2024

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Rouge traders

There should be a zero star option because they don't even deserve a star.
They instructed the medical doctor not to include my hip injury. I think they are fraudulent based on my experience and the experience of others here. They are intimidating me to sign and agree that I had not been injured. I think they are working for the this party because it doesn't make sense. They have refused to provide my files and refuses to loom into my injuries. They arr insisting I pay them when i have legal cover even though they told me that I am fully covered from the beginning. They are dubious and should be struck off. As soon as they realised my injuries were prolonged and more serious, they became difficult, impossible and quite frankly it felt they were working for the other party to protect their claim.

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Sarah

Sarah

October 04, 2024

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Unprofessional, unresponsive

No response for over 6 months despite many emails, phone calls and complaints. The app stated my claim had been settled when it had not and I am awaiting a medical assessment. I am not able to access urgent medical treatment or update my claim with my injuries due to their lack of response. My GP is appalled at this. Avoid at all costs.

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John-Paul

John-Paul

September 22, 2024

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Extremely poor service avoid at all costs if you can

I have been dealing with company since October 2021 following a car accident where I was hit by a car who forgot to apply their brakes at a junction, hitting us broad side as we passed.

The services provided by this group are diabolical, which is hilarious for a group that has "Our services are built on the premise of outstanding customer service" plastered across their homepage.

I could not in good conscience ever recommend this company to anyone, including (if I had any) my worst enemies.

From the start communication with them is horrendously difficult. Responses to messages or emails can literally takes weeks to months, and when they do bother to reply they have not even bothered to accurately read what I wrote.

I have spent many hours over countless days (I even started to keep a phone log as evidence of this) trying to get a hold of my representative on the phone. This resulted in experiencing extremely long queues or being fobbed off by a staff member who promised to pass on my message for a return call. I can only assume this was either never done or ignored by my representative because I would not get a return call.

In fact during this whole time I have only spoken to my representative a handful of times. Considering that I was a victim of another's negligence you would think a company of this supposed reputation would be better.

Following the accident I was assessed by various people ( two of which showed prejudice towards my weight and a couple of other things).

They did arrange for physiotherapy which initially proved to be very beneficial, the company they used was excellent and the level therapy superb. I was initially very impressed with this until they cut the sessions off without any explanation.

I spent months trying to get an explanation stating that my knee injury kept giving way on my and the physio was really helping. Unfortunately months later my knee gave way on me causing me to fall onto a metal case that was on the floor fracturing my pelvis and worsening other issues suffered from the car accident.

It was not until this year that my new representative (who seemed to be far better than my initial one) explained to me why the decision was made. Apparently it was due to what one of the assessors had estimated I needed. I argued that if her predecessor had explained this when I asked I could have asked for a second opinion and potentially avoided the incident where I ended up breaking my pelvis.

She asked if I would like to put in a complaint at which point I said yes of course I want to complain. Later I received a letter saying they had investigated my complaint and that they promised to improve service from that point onwards and that they would be closing this complaint if that was ok with me.

Erm NO it certainly is not. I did reply with a strongly constructed criticism of this and to date I have heard nothing else.

What I did get back a few months ago was that my new representative who seemed to be getting things done far more efficiently than the first one was being changed.

I am still waiting to find out who this is...

As for my claim, well this just continually bounces around supposedly backwards and forwards to the courts. We are not talking about a huge claim here, less that £5k in fact.

In fact it occurred to me that peoples car insurance is in fact increasing rapidly because these law firms are most likely running up fees which most likely outstretch the payout by goodness knows how much.

I wouldn't be surprised if the legal fees for this are in excess of £50k or more. (PLEASE NOTE this opinion of legal fees is based on internet research and not facts) but think about it and it makes sense. Yes, I am furious with this company, but, I am trying to be constructive.

Sadly there is not enough room to list every problem, suffice to say they are countless.

AVOID USING THIS COMPANY IF YOU CAN.

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Sam

Sam

August 30, 2024

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Worst company ever

The worst solicitors I have ever come across. I have been trying to get a hold of them for an update on a case that they have been dealing with for nearly a year now! I have sent numerous emails asking for an update with no response from my case handler. I have called over 10 times over a period of a week to speak to my case handler with no luck! It’s like they avoid their clients! DO NOT ever use these solicitors! I had no choice as they were the solicitors that were used by my car insurance! You’d rather pay extra money and go with ANY OTHER car insurance company.

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Matthew PD

Matthew PD

August 23, 2024

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Lack of truth and law

I'm a qualified Criminal Law.

Avoid like the plague.

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Paige

Paige

June 19, 2024

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Avoid like the plague!

Avoid like the plague!
My case was transferred from 1st central law to carpenters after they were bought out. From then I encountered nothing but stress and frustration. My case was settled but awaiting payment when I was emailed initially on 15th May to say a transfer would be happening. As I was told my case was only a few weeks away from payment, I went ahead with the transfer instead of changing solicitors. It was stated that it was to take two weeks then I would get another email to let me know when this has happened. They also stated they would provide me with new contact details for my handler who was also transferring with the merger. This never happened so I started trying to contact Carpenters one month later as I no longer had contact with my case handler to chase my case. I emailed the contact provided on the initial email that stated that it was for any questions regarding the transfer. I also emailed the general customer service address provided on their website and also filled in a contact form on the website. None of these were ever responded to. I called their general phone number and was met by an automated system that asks for a name of your handler to connect you. This system is awful and just says random names to you! If you then try to go back to the menu, it will say it'll transfer you to human. The first time I did this, I got through to someone who put me through to my handler. He confirmed that the transfer had happened but he wasn't sure what was happening with my case. Unfortunately I believed I would be able to call back on the number to get in contact with my handler again however this was the only time in 27 attempts that I managed to get through to anyone on their general enquiry phone number. It either continually rang with no one picking up or said noone was available and hung up on you. A following 2 weeks later, after trying numerous failed attempts to get in contact with anyone to get me through to my handler, I resorted to putting in a complaint to carpenters regarding the lack of contact and the difficulty of this being unacceptable. I got a response from this saying they received the complaint and would deal with it within 6 weeks. Another two weeks later, I send a chase up email as I still haven't been put in contact with my case handler. This then prompts them to copy in my case handlers email. Luckily I was able to send him a direct email and subsequently get a phone call from him to provide me with his direct phone number. From then, I was able to contact him easily and my case was settled and paid one month later.
The complaints department has responded to my complaint and have rejected it due to them saying that the contact was reasonable. This is ludicrous to me as I feel I should not have had to go to such lengths to get in contact with my case handler. My settlement was delayed beyond what it should have been due to being unable to chase my case to progress it further. I was highly stressed thinking my case was lost in the transfer due to lack of contact from carpenters since the transfer. I was unable to contact anyone for weeks but they seem this to be acceptable contact.
I would never touch carpenters ever again and am suggesting the same to anyone else. Their customer service is shocking and they believe that this is acceptable. The difference between this and 1st central law, who it was easy to call/ email and someone answered every time, is horrendous. As seen by all other reviews, they truly do not care about their customers at all. You are only money to them and this is shown by their dealing of my complaint of lack of contact. I really don't know how they are allowed to still be in business with how negative their feedback is on all platforms. Take everyone's advice and go somewhere else for legal aid!!
On one positive note, my case handler, Tim Stoddard was amazing. Whenever I actually managed to get in contact with him, he was helpful and always put my mind at ease. He has helped my case from before it was even transferred and I was relieved to know he was transferring with the company transfer. He has been nothing but apologetic for the situation and has done everything he can to chase up everything for me. He's an asset to an otherwise terrible company. Thank you Tim for all your help with my case!

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Dani

Dani

June 06, 2024

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Car accident

The worst ever!! How have they not been shut down!! It’s a joke
4 years on and having to chase them with no reply’s or emails answered

It’s a basic claim and they will never fight your claim, they just want to make the money!! They will you off!

Take your claims back and go elsewhere. Seriously Money making gimmick unprofessional to say the least!!

Can you imagine you can’t get hold of anyone it’s ridiculous!!!!

If you do manage after months of trying they will say “we will chase it up”” that’s because they have not done or taken action in the first place. The longer it goes in they make the money

I hope they shut down!!!

It’s fraud!!!!

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Jonathan

Jonathan

June 05, 2024

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I wish I had read the reviews

Save yourself the headache. I was put through to this company by my insurers following a minor collision, where I suffered a minor injury. The other driver admitted liability straight away, I had a medical report confirming my injury, this was really just an open and shut case. The incident happened in October, by November I had submitted all my losses and Carpenters confirmed they had received everything. We then got to March and I hadn't heard anything so I decided to follow up. After a month of trying to get in touch with someone via various methods (phone, email, portal), I finally heard from someone. I received an email asking if I was happy for them to submit my claim, it was now April, so that was 5 months of possessing all the information I supplied, and doing nothing with it. I begrudgingly said yes, but made it clear I wasn't happy this hadn't been done already. We received an offer from the 3rd party insurer very quickly, but I was told there were still some travel expenses to add so they would be going back to them. Toward the end of April I was informed the counter claim had been submitted and I would have a further update in 10 days, it has now been a further 6 weeks and I've heard nothing. I have spent the last 2 weeks chasing this up again to no avail. I don't know if it's incompetence, laziness, massively understaffed or all of the above, but Carpenters are truly appalling.

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Diana

Diana

May 09, 2024

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Carpenters should be in court themselves

A no fault accident where we were stationary. Car written off, my neck broken in 4 places , damaged back and completely lacerated ear. 4 Handlers. I was put in the wrong portal. Blatantly obvious that Carpenters were not taking RSA to court. They lied , inflated my claim to a ridiculous amount, sent me hundreds of miles to consultants I did not need to see and after 3 years RSA decide they want me to see their consultants. Don't bother with the complaint system it is ignored . Ombudsman did nothing either. You have lost before you started and then Carpenters tried to claim money from me that they had received already. Fraudulent in the extreme. They need to be taken to court ..people should get together to sue them. I had to pay over £15,000 to go to another solicitor.

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s

Matter Type:

Accident and Emergency Claims

s

April 05, 2024

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THIS COMPANY IS A SCAM AND RUDEST RECEPTIOIST I EVEN SAW IN MY LIFE

I MADE NUMEROUS ATTEMPTS TO GET SOME HELP FROM MILLIE HARRIS AND SHE KEEPS HANIGNG UP PHONE WHEN ASKED SIMPLE QUESTION- NO WONDER YOU HAD 1 STAR AND VERY PLATFORM


I am writing to express my deep frustration and dissatisfaction with the ongoing issues we are facing in our communication and documentation process.

First and foremost, despite numerous attempts on our part, it appears that there has been a significant breakdown in communication. As I have stated previously, both my partner and I have made repeated efforts to contact you regarding the unresolved matters related to our recent accident. We have clear records of these attempts, including phone calls and emails.

During our previous conversations, I raised concerns regarding the excessive number of emails being sent to us. Despite having provided the necessary documentation, including signed Docusign documents and drawings, we continue to receive requests for the same information. This redundant process is not only inefficient but also incredibly frustrating.

Furthermore, during our recent phone calls, you assured us that all required documents and drawings were received over three months ago. However, the continued receipt of emails requesting the same information directly contradicts this assurance. It is evident that there is a significant discrepancy between the information provided and the actions taken on your end.

I must emphasize that the lack of updates, information, and ownership of these issues is highly unprofessional and unacceptable. Our attempts to seek clarification and resolution have been met with evasion and, at times, outright rudeness. It is imperative that you understand the gravity of this situation and take immediate action to rectify it.

I urge you to escalate this matter urgently and thoroughly investigate the discrepancies in our communication and documentation. Additionally, I request that you listen to recordings of our previous calls to gain a better understanding of the issues at hand.

I am curious to know why did you abruptly hang up the call while I was asking a straightforward question? Firstly, I'm puzzled as to why I continue to receive emails despite sending drawings and signed documents, which were confirmed by you three months ago Secondly, why was the call terminated without addressing this issue? I would like to request transcripts of our conversation. Thirdly, I'm concerned about the perceived rudeness and unprofessionalism displayed. I am shocked as you wouldnt even clarify which documents you are expecting from me inspite of me asking you numerous times.

Time is of the essence, and it is crucial that we resolve these matters promptly to avoid any further inconvenience or misunderstanding. I expect to receive a comprehensive update on the steps taken to address these issues.

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About this branch

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Crime/ Criminal Defence
    • Fraud
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Landlord and Tenant
    • Neighbour Disputes
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury

Business areas of law

  • Company & Commercial
    • Commercial Law
    • Insurance
  • IT & Intellectual Property
    • Computer and IT Law