Elizabeth
Collected on:
Awful experience
Quite shocked by all the positive reviews when our experience has been nothing but negative if I’m honest. We could never get through to our solicitor Marcus, there was always a reason either on holiday/lunch/meetings/not in the office which seemed to be every time I called it didn’t matter what time it was this was always one of the reasons. The amount of calls I made asking for a call back from our solicitor Marcus which either never happened or his secretary would call back even though on countless times we have asked to speak to the solicitor who we are paying for. Emails barely responded too which is why I would have to call up. I think I spoke to Marcus twice the whole process! I think I did most of the chasing between the solicitor and estate agents myself to actually get things moving. Unfortunately the house we were buying went into probate so we had to pull out I spoke to Marcus and the secretary Sophia about this then told them we had found a new property I then get a phone call asking if I’m buying 2 properties now as again no one seems to communicate or update files so we have now changed solicitors who seem to have done more in a day then this company did in a week. Constantly chasing no matter of urgency. Was given incorrect information also at the start regarding a payment told by one member of staff a payment was covered and sorted but then when we eventually got to speak to Marcus that was apparently wrong and they needed more money all they could say was sorry he’s told you incorrectly. I would avoid this company if you actually want to have contact with your solicitors!
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