I have instructed BRM as my solicitor for a very straight forward property sale with no onward chain, and a first time buyer. I first deal with Sameen, who I could never get hold of and quite literally only ever got copy and paste messages from her, I'm almost certain she is not qualified as she could never answer any queries and had to get guidance on every single item.
She then left the business and I have dealt with Tayyub, who is just as bad, impossible to get hold of on the phone and clearly works offshore based on the times the emails come through.
Do not touch with a barge pole.