Home legal direct paneled my house purchase and sale to one of their panel solicitors, BRM legal, the quality of service received for my sale and purchase has been poor an reactive.
Seemed like they would be a ok solicitors based on reviews on Google being over 4 stars and the firm have a prestigious address on Coleman Row. I believe most of the 5 stars reviews for BRM legal are made by people connected to BRM.
Communication with BRM Legal has been a major issue. Calls frequently go unanswered, emails are only partially addressed, and updates on their client portal are rare. This lack of transparency and responsiveness has left me managing much of the process on my own—coordinating with estate agents, following up repeatedly, and re-sending documents that BRM Legal either ignored or or forgotten ( shows level of understanding on the cases their handle).
Adding to my concerns, I suspect that parts of my case are being handled offshore, possibly in Pakistan or other overseas locations. After checking solicitor registries, it appears that only one of the individuals working on my file is a registered solicitor in the UK. This offshore handling has raised questions about the quality of service and attention to detail, as well as the security of my personal information.
I have had so many different people handle my case and even a solicitor that is registered to a different solicitors firm in Sutton Coldfield.
I am also seriously concerned that BRM Legal will not complete my transactions by the scheduled date of December 2nd. Despite starting my purchase in August and sale in September, their lack of urgency and poor communication have made it difficult to have any confidence that they will meet this deadline.
Lastly, there was a significant breach of my personal data on November 8th. Another BRM client was mistakenly given my contact details by BRM staff and contacted me directly to complain about BRM’s service. When I reported this incident to BRM’s leadership, their response was dismissive, and they discouraged me from reporting the data breach to the SRA or ICO, offering only a brief apology without addressing how they would prevent similar breaches in the future.
On 11th November, the solicitor sent me a docusign link to contract that was not mine, it related to another sale that BRM legal were instructed on. I highlighted the second breach to the executive leadership person and their response was was short "I have checked with relevant solicitor and they say they have sent you an updated contract to be signed." No understanding or care around the seriousness of what I had reported.
Worst solicitors I have ever used, I urge you to use someone else. Also their registered office on Coleman Row is a flexible office space they use a couple of times per week and only by 2-4 people. Their true offices are in Walsgrave Road Coventry.