Awful. I wish i never used this firm. I have no intention of ever utilising the services of this firm in the future, and I strongly recommend against considering them.
This has undoubtedly been the worst "professional" encounter I've ever come across, and it's without question the most unprofessional solicitor firm I will ever encounter. They left my brother in a difficult situation during the court proceedings, as they didn't send anyone who was knowledgeable about the case; instead, they sent a student. The solicitor would call me saying they don’t know why they need to attend & that the owner doesn’t want to go.
The Barrister assigned to the case was entirely new to it, having less than 12 hours to familiarize themselves, which proved to be absolutely catastrophic. During the whole period of working with the firm I would myself presenting evidence, questioning, going on leads rather than the solicitors!
Also this came after they had already missed the deadline for submitting the defence statement earlier in the process – they had not even drafted it!
Furthermore, they were uncooperative in keeping the family informed about developments and omitted crucial pieces of evidence in the case that the family had to present in court. I am pursuing formal actions with the CPS/SRA regarding this matter. The staff also demonstrated unprofessionalism by using informal terms like "brother" when the questions got tough and phrases such as "I'll tell you what it is, bro." To be candid, it's best to steer way clear of this firm.
The owner Akhmed Yakoob refused to speak to the family, declined calls, meeting rather than face the inadequacy of his staffs actions on this matter. He talks the talk online, but does not back it up. I will be taking him & the firm through the relevant governing bodies due to their actions.