What was supposed to be a happy time of buying our first property became a nightmare because of Davisons and their larger mother company Countrywide. Jane and Gemma as solicitors are awful and uncontactable, only real contact we had was with Charlotte their assistant. The process took nearly 7 months for a NO CHAIN sale, and my partner works in a mortgage firm so everything was done on our side within the first week. Days and days of emailing them chasing, we missed one completion date as our solicitor (Gemma) was on holiday and didn’t tell us, only to find out they hadn’t even requested our LISA’s from a locum solicitor covering on the day. They lied to us multiple times, missed two completion dates and we were eventually contacted by the seller saying they would pull out if we didn’t complete (on our third try) which luckily we did. I felt like I was having to micro manage the whole process, it felt like consistent work and was such an uphill struggle. We had unclear charges added to our bill and we had to push back, some were removed but others we had generic replies and no clear explanation. They spent our money without telling us, on charges we didn’t know about (if they were even real) as we haven’t been provided with receipts or invoices for even simple things such as ground rent. Please stay away, we’ve been lucky enough that my partner works in property, and I have the time to email 10 times a day to get things sorted, but I really don’t want anyone else to go through what we have had to. It really has affected us and how we’ve felt about moving property, the whole process has been awful.
