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The Law Firm Group Ltd

03003033805
3.6/5
15 Client Reviews Leave a review
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The Law Firm Group Ltd

How The Law Firm Group Ltd Compares

Value for money

This firm - 65%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of The Law Firm Group Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using The Law Firm Group Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 16%
About Right 83%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 67%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used The Law Firm Group Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how The Law Firm Group Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 67%
No 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 73%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used The Law Firm Group Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how The Law Firm Group Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 73%
No 27%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that The Law Firm Group Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Locally

Nationally

Consumer
1st / 3
1842nd / 4644
Company & Commercial
1st / 3
1676th / 4409
Housing & Property
1st / 4
1750th / 4270
Family Law
1st / 1
2031st / 3860
Wills, Trusts & Probate
1st / 4
1300th / 3528
Commercial Property
1st / 4
1556th / 3340
Employment
1st / 2
1133rd / 3125
Money & Tax
1st / 2
892nd / 1853

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Reviews summary

  • Excellent

    9

  • Very Good

    1

  • Average

    0

  • Poor

    0

  • Awful

    5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Bruce

Bruce

February 10, 2023

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Collected on:

The Law Firm Group tackles British Airways

TLFG intervened on my behalf with British Airways on a travel claim. After 3 months, BA refused to acknowledge they has lost my golf equipment, bags, clothes etc on the flight back from Jersey.
Aviva stated they would not pay the claim until BA declared the equipment lost. The pressure from TLFG worked and Aviva promptly paid. BA should hang their collective heads in shame as it has taken 5 months for this matter to finalise.

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Lily
Wills, Trusts & Probate

Matter Type:

Probate

Lily

August 29, 2020

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Collected on:

Estate Administration

Having lost Mum during lockdown we were completely at sea as to how to deal with her estate. Through word of mouth we instructed The Law Firm Group.
Charles Long and his team were superb. He and his team used language we all understood, without any stuffiness and in a relaxed and easy way.
The costing was simple to understand and completely reasonable.
We consider them ‘our solicitors’ now. I would recommend anybody else to do the same.

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Bruce
Housing & Property

Matter Type:

Residential Conveyancing

Bruce

May 08, 2020

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Collected on:

Purchase

I was extremely pleased with the level of service I received from Gerrard Scott. Even though there were problems with the chain, he was very proactive to ensure the purchase went through. I would highly recommend him to anyone who was looking for a very good solicitor.

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Charles
Housing & Property

Matter Type:

Residential Conveyancing

Charles

May 08, 2020

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Collected on:

Excellent

First Class Conveyancing Department particularly Bianca and Alison. Dealt speedily and dealt with intricate areas of a difficult leasehold transaction

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Paul

Paul

December 16, 2019

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Collected on:

Excessive and unfair charging

In December 2015 I completed the purchase of our home using Stuart Q Murphy solicitors who I had used several times before. In 2019 Stuart retired and his business was taken over by The Law Firm Group (TLFG). Due to a dispute with my neighbour (who was threatening to remove part of our driveway access) I had to request my conveyancing file back from TLFG. Despite multiple request over several days for the complete file, I only received 1 document (the Property Information Form). I chased again to be told the rest of the file would only be released on payment of £312.00. I pointed out that the majority of the file was my property but was told the entire file would have to be 'perused' and scanned before it could be released. Despite TLFG agreeing this would take an admin assistant about 1 hour, they would not budge on the cost of £312.00. The justification they used was that there was no charge out rate for admin assistants, so a partners rate would have to be used. I was so desperate to obtain the file, I had no option other than to pay the £312.00 under duress. The whole experience was deeply shocking. I can only advise NEVER USE THIS FIRM.

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Ketan

Ketan

December 30, 2022

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Collected on:

Unreliable, Untrustworthy and Unaccountable

This review is for a different branch.

We used his firm for a commercial property lease and sale. The original lease document has been lost! The sale was delayed by the first solictor to a point where the sale almost fell through and then on sale funds were not paid to the agent as made out and were withheld by the compliance partner for fees that were not justified or agreed. We then complained to the Senior partner Charles Long who does not seem to care in the least - no meaningful reply to our compliant and no apology. We are now forced to refer to the LO and potentially the SRA (depending on findings) and make a claim in respect of the lost lease which we require in a claim for unpaid rent.
Overall - DO NOT USE THS FIRM especially if client monies are to be held by them. It has no leadership and we found it unscrupulous and and the carefree and careless culture pervades from the top down. There are far less expensive and more competent firms.
KS (Trustee of a SSAS)

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Adele

Adele

January 25, 2022

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Collected on:

Fast And Efficient

This review is for a different branch.

A Solicitor firm that I will recommend and use in the future. They were so fast and efficient in dealing with my enquiry that it has encouraged me to change from my old Solicitor firm whom I might add couldn't fit in my simple request to witness signatures.
Well done to The Law Firm Group Cromer.

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Ronan

Ronan

September 01, 2021

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Collected on:

Kayleigh Eke / The Law Firm Group

This review is for a different branch.

Kayleigh supported myself and my wife in purchasing a flat for my wife's father. Her service was remarkable. She was responsive, succinct, energetic and enthusiastic. She made the process extremely easy for us and she provided wise counsel at every step of the way. I have been in the legal business for 25 years and she was one of the finest lawyers I have dealt with. A great asset to the Law Firm Group!

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Colin

Colin

August 05, 2021

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Collected on:

Bad service

This review is for a different branch.

Have been waiting for official confirmation (almost 4 weeks) for the Hitchin branch to confirm they are in possession of my legal documents which the Law Firm Group transferred from Chamberlin's Solictors of Hitchin earlier this year. After sending several emails over the last few weeks, I finally received a reply today (5/8/21). Absolutely appalling.

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Mihaela
Employment

Matter Type:

Redundancy

Mihaela

December 31, 2020

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Collected on:

Excellent services

This review is for a different branch.

I was very pleased to collaborate with Charles Long and his team on my employment redundancy case, in October 2020. I found it easy and straightforward to get in touch with them and obtain an appointment and I've been thoroughly explained everything on the case and benefited from great professional advice, in a format easy to understand for a non legal audience. I was able to close the loop with my employer within 24 hours due to Charles's promptness , flexibility and professionalism. I highly recommend The Law Firm Group for anyone in need.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Wills, Trusts & Probate
    • Probate
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Commercial Law
    • Insolvency and Bankruptcy
    • Tax