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Thompsons Solicitors LLP

01782406200

Also known as :

  • Thompsons Solicitors
  • J M Parsons And Co
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Thompsons Solicitors LLP

How Thompsons Solicitors LLP Compares

Value for money

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Limited data.

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons Solicitors LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 66%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    268
  • Very Good

    7
  • Average

    1
  • Poor

    0
  • Awful

    18

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Shane

Shane

July 16, 2023

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Do not trust your life in their hands!

Sharon Fleming ruined my life. Thompsons covered up for her. Here is my review but it's not the half of it:

Remorseless, immoral, non-human, corrupt to the , and (should be) criminals.

I was appointed Thompsons by Unite the Union as my solicitors for an injury at work compensation claim.

Sharon Fleming handled the case and was awful. She regularly ignored phone calls, argued about everything, deliberately misunderstood my case to cover her own failings, and was entirely uncompassionate.

I had suffered with a nerve related RSI caused by repetitive activity when working on a factory line. This was diagnosed as an irritated nerve in the cervical spine.

Sharon sent me to a doctor for an "expert report" who was not qualified to comment on a neck problem. Sharon told me in writing that she only sent me to that doctor because he "usually produces favourable reports".

Essentially he writes a quick, simple report so they can get people with minor injuries a small amount of compensation quickly. This is beneficial to the company as they don't receive a percentage of the claim working on behalf of the union.

Sharon argued with me for a year and a half about the doctors report, deliberately attempting to misunderstanding the injury when it was written in black and white that a nerve problem in the neck had been diagnosed by the NHS.

She lied to me and told me that the union would not pay for an alternative report so I would have to pay for my own. I organised for this and found a suitably qualified orthopaedic surgeon to write a report.

She then backtracked and told me that I couldn't get a different doctor to do a report and would have to sign the original report, submit it to the court and go to the original (unqualified doctor) for a second report.

The second report said that I had a problem with the nerve in my neck but to cover up his previous blunder the doctor said it had arisen since I last saw him. This was impossible because it was the first diagnosis I received.

Sharon tried to get me to sign the report but I refused and made an official complaint. The manager, Anna Konzon organised for the doctor to amend the report to admit he was unqualified and to recommend I see an orthopaedic surgeon.

I did so and was diagnosed correctly. However, because I had a negative EMG study, Sharon became convinced that I did not have nerve damage. Even though the orthopaedic surgeon said that the type of nerve injury I had
does not show up on EMG tests. It is there to rule out other conditions.

She also, for some reason thought there was a gap of one year in my GP records when there was only a two month gap. She was terrible.

I complained once again about her conduct and misunderstanding of the case as I did not want to continue with a solicitor that thought my injury was in my head.

The complaint went all the way up the line to upper management and everyone deliberately
misquoted the orthopaedic report and my own words.

A week later I got a letter saying they had terminated their representation and would no longer be acting as my solicitors.

The damage had already been done to my case and now I had to act on behalf of myself as I could not find another solicitor to take the case.

My injury had developed and deteriorated into a serious, debilitating condition and I had no legal experience.

I continued my case to the end but the report Sharon organised was used against me. I ended up with over £10,000 worth of legal debt, and homeless. I am now on PIP and limited capability for work and am to be honest sometimes depressed and suicidal.

I complained to the legal ombudsman and SRA but Sharon knew the loopholes. The legal system is ridiculous and predators like Thompsons know exactly how to escape all liability for their negligence.

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Angela

Angela

March 02, 2023

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Awful

Thompsons Solicitors represented a familiar member following a serious personal injury and were unprofessional, not competent and uncaring. They caused delays to the case by not progressing efficiently, not communicating, losing paperwork, changing personnel with no change over of information. Without warning, and one week before the court appearance was scheduled, they withdrew their representation. Due to time constraints no other solicitor had time to assess the case and we had to cancel the court appearance. We raised a complaint with the Legal Ombudsman and it was upheld as Thompsons had not behaved professionally and did not meet their obligations. They are truly awful and I would not recommend them to my worst enemy!

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Lesley

Lesley

July 25, 2022

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Compensation claim

Very professional and patient with me always contasted me back and always gave me updates

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Studley

Studley

November 16, 2024

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*Injury at work

Using my former works union solicitors, I was allocated a solicitor from Thompsons. From the start Simon D offered great communication but also a listening ear to what the claim was about. He took a lot of details, often going over my words to ensure accurate notes. He advised of the procedure. He was excellent throughout. There were a few times when I had to chase and nudge a little, but this is common in long drawn-out matters. He supported me throughout the 6+ year claim and i am grateful for his help and support. He secured me a relatively good payout and ensured that i received all paperwork that would help my tricky situation.

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Nigel

Nigel

November 14, 2024

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Prompt care and advice

Thompsons are a caring solicitors offering prompt advice and legal support. I have no hesitation in recommending them.

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Lynda

Matter Type:

Accident At Work

Lynda

November 13, 2024

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Excellent service

Very pleased. I knew my injury claim would take a long time, but the end result was well with the wait. (This was a free service though Unison.)

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Melanie

Melanie

November 13, 2024

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Complex NHS negligence claim

Firstly a huge Thank You to Lyndsay Gibbons and everyone involved with my case for the knowledge, professionalism & care throughout. It was a very complex case but I was always kept upto date with progress aswell as her being there for me if I had any questions or needed advice. I wouldn’t hesitate to recommend Thomsons solicitors to anyone if needed. She fought for a great outcome for me and I will be forever grateful and feel I can now move on with my life and look to the future.

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Stephen

Stephen

November 12, 2024

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Exceptional

Even with my case taking nearly 3years to get sorted Melanie from Thompsons Solicitors has been superb, Keeping me up to date with everything that has gone on and advising me every step of the way.

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Keith

Keith

November 07, 2024

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Thany you Thompsons Solicitors

I can’t thank Thompsons enough for all their hard work and effort over the last 18 month. Not only did they get me compensation for an accident (no fault of my own) but they helped me get my health back on track by putting Medicess in charge of my medical needs (thank you Simone).
I’d just like to thank Gary Tierney, Emma Garland and Emma Whysall (and anyone else that worked on my case) for doing everything to help me get my life back on track. I’ll be forever grateful. You are all brilliant and amazing.

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Ben

Ben

November 05, 2024

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Support with vexatious allegation

Thompsons linked me with a local solicitor who handled my interview. The arrangements and communications were highly efficient and professional. Not a great experience in itself, facing an allegation, but the support of the firm made it as good as it could be.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Clinical Negligence
    • Dental Negligence
  • Crime/ Criminal Defence
    • Criminal defence - All
    • Professional Conduct
    • Regulatory Defence
  • Employment
    • Employment Law
    • Equal Pay Disputes
  • Personal Injury
    • Personal Injury Law
  • Professional Negligence
    • Professional Negligence
    • Professional Negligence law