Gorvins Residential Llp

The first solicitor we were assigned to (September 2024) i am convinced was a junior, had no idea what they were doing. When we pulled out of a sale and found a new property, this solicitor advised us she couldn't take on the case until we had been introduced my a mortgage advisor. Luckily we already had one who had never heard such a thing.
We were then passed between 5 different solicitors as if each one handled a different area of a sale, so trying to contact them was impossible. Everything has to be done through their App, which meant messages could be sat unread for weeks.
We contacted them every week for 6 weeks and heard nothing back from them, we had to ask our mortgage advisor to phone on our behalf to see if they could get a response. When we did get responses they were purely generic.
We had specified to complete in January, up until the 15th January we still had no idea where we were up to. Out of the blue we were then given a completion date of February.
The week before the completion date, the estate agents (for out sale and purchase) advised the solicitor had still not agreed the completion date.
The completion date was set for a Friday. On the Monday we found the solicitor had still not agreed the completion date, on Tuesday the solicitor advised we would have funds leftover, which we knew to be incorrect as we would need to be sending them more funds. Turns out the solicitor had done absolutely nothing in regards to paying off our Help to Buy. On Wednesday the solicitor decided they need proof of funds for where the extra deposit is coming from - we had been saying this since October, and asking for the forms since December, and now two days before completion this is asked for, if it wasn't for us being tech savvy this would not have been possible as the funds were a gift from parents down south. Thursday we then find we have not exchanged still, and the changes to the contract that were necessary had still not been made regarding funds being kept back from our purchase for repairs. Friday we miraculously completed. two weeks later we receive an email to say they did have funds left over and where to send. we asked for clarification on these funds as we were not expecting anything back. The funds arrived in our bank account with no communication; we therefore assumed they were the funds from our purchase to cover repairs. We then received a letter saying the case would be closed at the solicitors as everything was now complete. A month after completion, we have received a letter from the old mortgage saying there is still monies outstanding so the mortgage is in fact still open on the old property. I have emailed the solicitor for why this has happened, or how this is possible, but have received no response.

I would not direct my worst enemy to this solicitor. Utter shambles!

Philipa gave great service and communication throughout our case, could not fault anything and would recommend using Gorvins.

This review is for a different branch.

I had an extremely disappointing experience with Gorvins. Everything started off well, but after my initial case manager left, the service became a nightmare. Communication was non-existent—my emails and phone calls were repeatedly ignored, even by Kerry, the team leader had no interest whatsoever. She would not even respond to my complaint.

Exchange and completion were meant to happen on the same day, but at the last minute, I was told it wouldn’t go ahead because certain additional documents were required (according to other solicitors this should have been known in advance). This left me in an incredibly difficult position, essentially homeless for about a month unless I wanted the entire property chain to collapse. Both my removal company and estate agents were shocked at how terrible Gorvins was at handling the entire case.

It wasn’t until my seller’s solicitors threatened to pull out completely that they finally got their act together and completed the process. By then, their incompetence had already cost me thousands of pounds in additional expenses and caused unnecessary stress.

There was absolutely no consideration for my situation or the financial and emotional toll they caused. This firm lacks professionalism, communication, and basic respect for their clients. I would strongly advise anyone to avoid them if they want a smooth and stress-free transaction.

This review is for a different branch.

DO NOT USE - they have just gone down hill. (I must say they were fantastic when using the app on my previous sake) I am still in the process 6 months later and both parties wanted a quick transfer…. The guy I deal with just cannot be bothered - you can hear it in his voice. My buyers changed solicitors after the first month of no action - 5 months later Gorvins were not aware of it even though told multiple times And if you are reading this Gorvins it is 1 Ullswater….

This review is for a different branch.

They do not respond to my enquiries or deliver what I paid them for.
I have been waiting for the deeds of my property (which I paid them for) for 9 months now, and despite my repeated emails, I have not received any response.
Horrible experience, I would not recommend them. They are NOT efficient, and do NOT deliver what they are paid for.

This review is for a different branch.

Beyond frustrating experience. I would not recommend them. They ignore you until the very last minute when they wake up and start asking for documents they missed. Their app serves no purpose and not updated by them so you never truly know where things are at. Exchange of contracts and completion date had to be the same day, and was postponed because of their incompetence and lack of care. We had to chase so many times and what is worse is that we NEVER throughout this whole process spoke with our surveyor - she never picked up the phone or called us back. We had the estate agent calling us in panic because neither them or the other party's surveyor could get hold of her. She totally oversaw the fact that part of our deposit was coming from abroad (although she had this info for MONTHS) and the day before supposed exchange of contracts she was asking us paperwork and identity checks for our family abroad - causing incredible stress. I also need to highlight the fact that none of our questions or concerns were ever answered. Absolutely frustrating through and through, I think they are just taking too many clients in and they do everything last minute because they have no choice.