Hand Morgan & Owen

This review is for a different branch.

Unfortunately my experience with Hand Morgan and Owen isn't a good one. This was my first time buying a house and when I spoke to them originally, they were really helpful and answered some questions I had as it was my first time through the process. My dad had a bad experience with them a while back, but because they were helpful I decided to give them the benefit of the doubt. However, from that point, it went down hill from there.

I had to chase for replies back and felt like I wasn't being understood. In the end had to pull out of the house sale due to issues, but I had a patronising email back from the solicitor, trying to explain something to me which wasn't what I was asking.

After pulling out of the sale, i've been hit with a massive bill, which is nearly 70% of what my original quote was for the full completion of the sale, and I only dropped out just over a month after starting the process. I just don't feel this whole thing was dealt with properly, and i've had to pay for it.

This review is for a different branch.

My sale was dealt with in an extremely quick and efficient way. The solicitor who dealt with it was very clear, helpful and approachable. Would highly recommend

This review is for a different branch.

In June 2021 I used HMO to purchase a rental property.
It appeared to complete with only minor issues.
However 6 months later I found that the service charge had not been paid, despite me giving HMO the money to pay it on completion (£510) which was a bit concerning.
That was rectified upon my request.
I then discovered that despite completing 6 months earlier, the land registry application had not been submitted, despite being told it had.
I kept having to ring the land registry for updates as my numerous emails went unanswered.
This went on for 2 years! Yes 2 years!
I eventually contacted the legal ombudsman and made a formal complaint.
In fairness, the complaint was dealt with very well and in a timely manner. I received a refund of the fees i’d paid.
In addition, my case was transferred to Niamh Rudge and she provided excellent service recovery. I was kept up to date and the land registry issue was resolved within weeks.
Had I been dealt with by Niamh Rudge in the first place I feel the case would have gone smoothly and professionally and I would have been a satisfied customer.
However, on the service I initially received I would not recommend this firm.

This review is for a different branch.

Tracy at Rugeley office faced a number of very challenging issues in the sale and conveyancing of my property. But she stuck to the task and got it through safely and in good time. Great service!

This review is for a different branch.

Whilst dealing with a divorce settlement in my younger years, a very stressful time of my life as my house was in jeopardy and my daughter was taken away, I employed your services. It was a shock to my system personally and the divorce settlement was handled well. I did at one point miss a bill for £700, not that it couldn't be paid, just the stress of the situation. Before I could turn around I had a bailiff on my door (whom I just paid immediately, money wasn't the issue) and got slapped with a CCJ just before I'm applying for a mortgage from the company I thought I was paying to work for me, not against me. The only answer I got when I asked was...'well that's the finance dept'. I wouldn't use this company again, I'd be afraid if a cheque was a day late. I realise everything is money orientated but have we lost compassion?