01785604820
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hand Morgan & Owen on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hand Morgan & Owen. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hand Morgan & Owen and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hand Morgan & Owen performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hand Morgan & Owen and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hand Morgan & Owen compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hand Morgan & Owen offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Judith
Collected on:
This review is for a different branch.
Hand Morgan and Owen helped my mother to draft her will and enabled this by visiting her in her nursing home. They helped us through probate and the sale of her property all with efficiency and kindness. Thank you .
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Dawn
Collected on:
This review is for a different branch.
I can’t recommend Tracey enough - as she and Bekki ( her assistant) worked round the clock to get mums house sale completed. Giving excellent service - and always came back to me with answers to any concerns I had re the sale etc. Thank you so much Tracy.
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Matter Type:
Residential Conveyancing
Sophie
Collected on:
This review is for a different branch.
Unfortunately my experience with Hand Morgan and Owen isn't a good one. This was my first time buying a house and when I spoke to them originally, they were really helpful and answered some questions I had as it was my first time through the process. My dad had a bad experience with them a while back, but because they were helpful I decided to give them the benefit of the doubt. However, from that point, it went down hill from there.
I had to chase for replies back and felt like I wasn't being understood. In the end had to pull out of the house sale due to issues, but I had a patronising email back from the solicitor, trying to explain something to me which wasn't what I was asking.
After pulling out of the sale, i've been hit with a massive bill, which is nearly 70% of what my original quote was for the full completion of the sale, and I only dropped out just over a month after starting the process. I just don't feel this whole thing was dealt with properly, and i've had to pay for it.
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Verified review
This review has been left by a verified client who used Hand Morgan & Owen.
Matter Type:
Residential Conveyancing
Jayne
Collected on:
This review is for a different branch.
My sale was dealt with in an extremely quick and efficient way. The solicitor who dealt with it was very clear, helpful and approachable. Would highly recommend
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Matter Type:
Residential Conveyancing
nicky
Collected on:
This review is for a different branch.
In June 2021 I used HMO to purchase a rental property.
It appeared to complete with only minor issues.
However 6 months later I found that the service charge had not been paid, despite me giving HMO the money to pay it on completion (£510) which was a bit concerning.
That was rectified upon my request.
I then discovered that despite completing 6 months earlier, the land registry application had not been submitted, despite being told it had.
I kept having to ring the land registry for updates as my numerous emails went unanswered.
This went on for 2 years! Yes 2 years!
I eventually contacted the legal ombudsman and made a formal complaint.
In fairness, the complaint was dealt with very well and in a timely manner. I received a refund of the fees i’d paid.
In addition, my case was transferred to Niamh Rudge and she provided excellent service recovery. I was kept up to date and the land registry issue was resolved within weeks.
Had I been dealt with by Niamh Rudge in the first place I feel the case would have gone smoothly and professionally and I would have been a satisfied customer.
However, on the service I initially received I would not recommend this firm.
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Matter Type:
Residential Conveyancing
Steve
Collected on:
This review is for a different branch.
Tracy at Rugeley office faced a number of very challenging issues in the sale and conveyancing of my property. But she stuck to the task and got it through safely and in good time. Great service!
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Verified review
This review has been left by a verified client who used Hand Morgan & Owen.
Paul
Collected on:
This review is for a different branch.
Buying a property is never straight forward and neither was this , but the process was managed with confidence and knowledge from the start and completed in good time along with some very good advice.
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Verified review
This review has been left by a verified client who used Hand Morgan & Owen.
Kim
Collected on:
This review is for a different branch.
Tracey was very friendly and dealt with our transaction quickly and efficiently. We didn't need to chase as we were kept up to date. Highly recommend.
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Colin
Collected on:
This review is for a different branch.
Called solicitors first thing in the morning requesting a quote for transfer of equity. Waited for a call back that never occurred. Called back in mid afternoon to speak to someone, person taking the call cut me off mid sentence to have a chat with her colleague who was leaving the office. They then stated they never caught my name, which of course was provided as she decended into a jolly chuckle with her colleague whilst I was on the phone.
Very unprofessional manner, not sure where anyone, let alone a solictors, believes this is any way to handle a call, in particular with potential clients. Would avoid them based on this brief and disappointing experience.
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Matter Type:
Divorce
peter
Collected on:
This review is for a different branch.
Whilst dealing with a divorce settlement in my younger years, a very stressful time of my life as my house was in jeopardy and my daughter was taken away, I employed your services. It was a shock to my system personally and the divorce settlement was handled well. I did at one point miss a bill for £700, not that it couldn't be paid, just the stress of the situation. Before I could turn around I had a bailiff on my door (whom I just paid immediately, money wasn't the issue) and got slapped with a CCJ just before I'm applying for a mortgage from the company I thought I was paying to work for me, not against me. The only answer I got when I asked was...'well that's the finance dept'. I wouldn't use this company again, I'd be afraid if a cheque was a day late. I realise everything is money orientated but have we lost compassion?
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