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Hand Morgan & Owen

01785211411

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Hand Morgan & Owen

How Hand Morgan & Owen Compares

Value for money

This firm - 73%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Hand Morgan & Owen on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hand Morgan & Owen. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 20%
About Right 80%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 60%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Hand Morgan & Owen and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Hand Morgan & Owen performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 60%
No 40%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 80%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Hand Morgan & Owen and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Hand Morgan & Owen compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 80%
No 20%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Hand Morgan & Owen offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Hand Morgan & Owen only have 10 reviews listed here

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Review Sources

Client Reviews

3.8/5

Reviews summary

  • Excellent

    6
  • Very Good

    0
  • Average

    1
  • Poor

    2
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Sophie

Matter Type:

Residential Conveyancing

Sophie

January 16, 2024

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Collected on:

Frustrated

Unfortunately my experience with Hand Morgan and Owen isn't a good one. This was my first time buying a house and when I spoke to them originally, they were really helpful and answered some questions I had as it was my first time through the process. My dad had a bad experience with them a while back, but because they were helpful I decided to give them the benefit of the doubt. However, from that point, it went down hill from there.

I had to chase for replies back and felt like I wasn't being understood. In the end had to pull out of the house sale due to issues, but I had a patronising email back from the solicitor, trying to explain something to me which wasn't what I was asking.

After pulling out of the sale, i've been hit with a massive bill, which is nearly 70% of what my original quote was for the full completion of the sale, and I only dropped out just over a month after starting the process. I just don't feel this whole thing was dealt with properly, and i've had to pay for it.

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Jayne

Verified review

This review has been left by a verified client who used Hand Morgan & Owen.

Matter Type:

Residential Conveyancing

Jayne

October 31, 2023

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Collected on:

Excellent service

My sale was dealt with in an extremely quick and efficient way. The solicitor who dealt with it was very clear, helpful and approachable. Would highly recommend

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nicky

Matter Type:

Residential Conveyancing

nicky

October 11, 2023

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Collected on:

Poor service and only resolved after I’d consulted legal ombudsman

In June 2021 I used HMO to purchase a rental property.
It appeared to complete with only minor issues.
However 6 months later I found that the service charge had not been paid, despite me giving HMO the money to pay it on completion (£510) which was a bit concerning.
That was rectified upon my request.
I then discovered that despite completing 6 months earlier, the land registry application had not been submitted, despite being told it had.
I kept having to ring the land registry for updates as my numerous emails went unanswered.
This went on for 2 years! Yes 2 years!
I eventually contacted the legal ombudsman and made a formal complaint.
In fairness, the complaint was dealt with very well and in a timely manner. I received a refund of the fees i’d paid.
In addition, my case was transferred to Niamh Rudge and she provided excellent service recovery. I was kept up to date and the land registry issue was resolved within weeks.
Had I been dealt with by Niamh Rudge in the first place I feel the case would have gone smoothly and professionally and I would have been a satisfied customer.
However, on the service I initially received I would not recommend this firm.

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Paul

Verified review

This review has been left by a verified client who used Hand Morgan & Owen.

Paul

March 14, 2023

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Collected on:

HMO Client Satisfaction Survey

Buying a property is never straight forward and neither was this , but the process was managed with confidence and knowledge from the start and completed in good time along with some very good advice.

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Kim

Verified review

This review has been left by a verified client who used Hand Morgan & Owen.

Kim

December 23, 2022

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Collected on:

Conveyance was a breeze

Tracey was very friendly and dealt with our transaction quickly and efficiently. We didn't need to chase as we were kept up to date. Highly recommend.

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Colin

Colin

May 27, 2022

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Unprofessional Telephone Manner - Potential client

Called solicitors first thing in the morning requesting a quote for transfer of equity. Waited for a call back that never occurred. Called back in mid afternoon to speak to someone, person taking the call cut me off mid sentence to have a chat with her colleague who was leaving the office. They then stated they never caught my name, which of course was provided as she decended into a jolly chuckle with her colleague whilst I was on the phone.

Very unprofessional manner, not sure where anyone, let alone a solictors, believes this is any way to handle a call, in particular with potential clients. Would avoid them based on this brief and disappointing experience.

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peter

Matter Type:

Divorce

peter

December 02, 2018

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Collected on:

Cash or compassion

Whilst dealing with a divorce settlement in my younger years, a very stressful time of my life as my house was in jeopardy and my daughter was taken away, I employed your services. It was a shock to my system personally and the divorce settlement was handled well. I did at one point miss a bill for £700, not that it couldn't be paid, just the stress of the situation. Before I could turn around I had a bailiff on my door (whom I just paid immediately, money wasn't the issue) and got slapped with a CCJ just before I'm applying for a mortgage from the company I thought I was paying to work for me, not against me. The only answer I got when I asked was...'well that's the finance dept'. I wouldn't use this company again, I'd be afraid if a cheque was a day late. I realise everything is money orientated but have we lost compassion?

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Judith

Judith

May 08, 2024

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Collected on:

Drafting a will,probate and conveyancing.

Hand Morgan and Owen helped my mother to draft her will and enabled this by visiting her in her nursing home. They helped us through probate and the sale of her property all with efficiency and kindness. Thank you .

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Dawn

Dawn

May 05, 2024

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Collected on:

Excellent Solicitor - Tracey

I can’t recommend Tracey enough - as she and Bekki ( her assistant) worked round the clock to get mums house sale completed. Giving excellent service - and always came back to me with answers to any concerns I had re the sale etc. Thank you so much Tracy.

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Steve

Matter Type:

Residential Conveyancing

Steve

July 11, 2023

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Collected on:

Dogged determination

Tracy at Rugeley office faced a number of very challenging issues in the sale and conveyancing of my property. But she stuck to the task and got it through safely and in good time. Great service!

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Murder and Manslaughter
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Harassment/Bullying at Work
    • Maternity and Paternity
  • Family Law
    • Elderly care
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Leasehold properties
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Property Disputes
    • Renting and Tenancy Agreements
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Tenant Eviction
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
  • Professional Negligence
    • Barristers
    • Financial advisors
    • Insurance brokers

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Regulations
    • Health and Safety
    • Licensing