
martin
Collected on:
incompetent, only interested in your money
dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first
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033 3016 2222
We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want. Read more...
Also known as - Hugh James Independent Financial Advisers
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hugh James on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hugh James. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hugh James and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hugh James performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hugh James and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hugh James compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
martin
Collected on:
dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first
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T
Collected on:
READ REVIEWS BEFORE YOU USE THIS SERVICE!
Hugh James has been dealing with the probate of my late grandmother’s estate and have taken over 2 and a half years to process. As part of the estate I have been left a property which took 2 years to sign over to me as a benefactor and the moment that happened I was slapped with all the outstanding bills and have been told that as they are in my name, it’s now my responsibility and they are still holding a sizeable amount of money in their possession and I seem to have to chase them for updates on this frequently! This company has made a hard time even harder for myself and my family. I regret that my grandmother ever used this company and I’m sure she would be too!
2024- still no further along in the process and awaiting inheritance payments! I am disgusted by the service of this company and a property in Spain which has not been checked in 5.5 years.
DO NOT USE THIS SERVICE! They prolong the process to build up interest on your money! I am currently dealing with my 5th case manager and each is as bad as the last.
6 YEARS LATER - Hugh James hadn't even sent a death certificate to the relevant bodies after I was assured it was done years ago! I have now raised a second complaint to their complaints department after being assured that the head of the team took over my case to finally transfer the rest of an estate, only for it to drop back down to associates who had already mishandled the case.
After the first complaint, they admitted that their service was poor and refunded me a whole £125 when a foreign property has incurred charges due to not being transferred or foreign solicitors being updated.
I wouldn't wish these guys on my worst enemy!
Please note they do not respond to emails or google reviews, probably because that person is "out of office" too!
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Mark
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Contested Probate department. Cannot question their legal knowledge, but you get milked financially. Started off with a very detailed, well researched 14-page letter of claim plus quite a lot of documents read and included to the other side for just under £4000. Expensive, but I felt like I had some value from that work. Then £5000 later and I noticed letters being sent did not include all the issues which resulted in either second letters needed sending or email exchanges to their office running up my bill further to get things included. Eventually dumped them off when I asked for a simple 2 sentence email to a health authority to obtain some outstanding hospital records and they wanted £1000 plus vat just to send that single email and forward the records direct to me by a fairly junior member of the staff. Felt expensive to start but more like theft in the end, question it and the reply either sidesteps the point or you get ignored, not good Roman Kubiak & Ellen Shipton.
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Brenda
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These people have no morals when getting business. They do not ring back, they promise to do work but have not completed half of the responsibilities required of an executor keeping another executor out of the loop because he isn't employed by them, costing the estate due to the inability to complete their duty of making sure that the house included in the the estate was insured so when a burst pipe occurred they tried to ignore their responsibilities. No one else could do anything due to them shutting down all access to money. Not contacting anyone to let them know that the house was uninsured.
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Matt
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I made the grave mistake of using Hugh James (Roman Kubiak) to attempt to resolve gross incompetence at another UK solicitors. Rather than help There were repeated delays and DELIBERATE abuse by Hugh James causing suicidal thoughts, stress leading to a week's hospitalisation with repercussions still present and increasing 3 years later. I now have physical impairment of one hand, regular suicidal thoughts and as the abuse was backed up by other members of Hugh James absolutely NO trust in them. if you want to die, use Hugh James, it as simple as that. I am known to police now (Interpol) as a 'person at risk of suicide' since dealing with Hugh James.
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Matter Type:
Residential Conveyancing
munawar
Collected on:
Hugh James were the chosen solicitors by my new mortgage company. Absolutely appalling at feedback and contact. This is the eve of my exchange and I cant get an update. If you try to ring they wont take your call - the automated response lets you know that. There is no response to emails. The portal does not allow you to chat to anyone. What an awful service that shows contempt towards the client. Never use if you can avoid.
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Nicola
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Due to complete tomorrow no redemption figure received but no update to tell me that. Now I’m waiting on the phone to check the fax number it’s been sent to twice 37 minutes and holding
Awful service really bad
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Sandman
Collected on:
ABSOLUTELY USELESS
Remortgaging with Money using Hugh James as the solicitor has been an absolute nightmare. None of my 15 plus emails in the past month have been responded to. Kept on hold for hours on end only to be cut off. Absolutely no communication whatsoever. I would leave them zero stars if I could. All they've done is waste my time and cost me money. My advice to anyone reading this is as soon as your bank tells you Hugh James is the conveyancer, request immediately that you are switched to another firm and use these reviews as the reason. Terrible, terrible service. I will be speaking to the bank today to request another solicitors as these guys do not have a clue what they are doing.
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Chloe
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Currently in the process of remortgaging and my case with Hugh James was accepted on the 28th April. It is a very straight forward remortgage, yet we are still waiting for a completion date 9 weeks later.
Shocking waiting times for someone to answer the phone. As I am typing this, I have been on hold and waiting for someone to answer for 2 hours and 51 minutes. Previous phone calls have taken a over an hour for an answer, or - I have just been cut off. I have never waited this long on the end of a phone for it to be answered, ever!
Their portal system is, in my opinion, a waste of time. I have received no response from emails I have sent to our dedicated case worker, nor has my case even been updated since the 20th May. I have since searched Hugh James on Google where I have read poor review after poor review, all with the same experience. Believe every one you read!
We are beyond annoyed at this point. How can we get an answer to any of our questions when it takes in excess of 2 hours and counting for someone to answer the phone.
We were automatically given Hugh James via our lender HSBC, we would have never have chosen them otherwise.
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Matter Type:
Residential Conveyancing
Martin
Collected on:
Trying to do a simple remortgage - totally straight forward. Done it many times before without issue.
Had plenty of time to complete it, but because Hugh James are so poor - I'm moving onto the SVR which will costs £100's if not £1000's.
-They have never responded to any email or call - I have made and sent many
-Spent hours on hold- only to have the phone hung up on me
-Never request anything they need
-Do not acknowledge receipt of any documents once provided
-I am only getting info from LMS
If don't invest hours every single day chasing them- I doubt anything would ever get done.
I simply can not believe how bad they are. Do what ever you can to use any other conveyancer out there. Hugh James are a joke.
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Kerry
Collected on:
Unprofessional in being non-communicative, as per many emails below. I emailed them on 28 Jan, with an enquiry as to whether they could handle this kind of case, and followed up with emails on 30 and 31 Jan to check they had received my emails as the matter was quite urgent. Today, nearly two weeks later, zero response from them. I'm a retired solicitor - in every firm I've ever worked in, including one of the largest nationwide practices in England & Wales, we would always acknowledge receipt of a communication, as a matter of courtesy at the very least, even if to say sorry we couldn't help. Can't recommend this firm from the word go for that reason - gives the profession a bad name to present itself this way.
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Claire
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Rubbish service. Do not expect to speak to a solicitor. They are "paralegals" office juniors who don't know what they are doing. My parents were defrauded & in unlawful process with fabricated paperwork by council to pay for Alzheimer's care, After Dad illegally put in embargoed nursing home - as lone individual. Lost house contents & mother in process. The office bod I was given (SD) sent me lots of forms to fill in - some forms need medical records information. You give permission for them to acquire medical records so THEY can fill in forms. They send these forms to YOU to fill in whilst they have the required info? SD wrote to the care home for their records - but being dire they didn't keep any. He SAT for eight months waiting. I phoned HO myself to find home shut down and informed SD. I then got more forms to fill. You will only get input from a solicitor via 3 page nasty letter if you complain reminding you that you are contracted and liable for all the costs up to that date forcing you to stick with them despite diabolical services? Whatever cost was for SD sitting about picking his nose for months on end whilst you fill all the forms? At finish of their case I was not awarded any refunds or reimbursement dad being moved from nursing care into residential by the same rogue social worker that deprived wife of their home (had he been in nursing it would have been refundable).
At end I asked for ALL paperwork they had - forms they submitted on my behalf, bank statements, financial breakdown and medical records. I was sent some badly copied back to back upside down statements and some PART filled forms they apparently submitted.
IT IS POSSIBLE and PREFERABLE to do it yourself - you do most of it anyway. They are just "form forwarders" who claim 25 percent and waste year or two of your life.
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Karl
Collected on:
I am so happy at how easy and smooth this process was. Hugh James took care of everything, communication with me was always 100 per cent clear transparent and easy to understand. All the staff were very nice really helpful and super efficient
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norman9394
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From start to finish always informative and on the phone and email to keep me up to date
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Jalene
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Hugh james have been an a amazing support for myself and my son, they provided pro bono support for my son who had a spinal cord injury and difficulty trying to get his personal injury claim to pay out. They assisted with the claim and advice with regards any help and support he could get they passed us on to various agencies and helped with what route he needs to go down to learn to drive as a paraplegic.
They have been amazing with advice and I would not hesitate to use then again in the future
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Hugh James is a top 100 UK law firm with offices in Cardiff, London and Southampton. The firm has grown from humble beginnings in 1960 to become a leading law firm, servicing a vast range of clients across the UK and overseas. Although our workforce has grown to more than 500, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today. We have ambitious plans to become a top 50 UK firm and our culture will be key to this.