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We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want. Read more...
Also known as - Hugh James Independent Financial Advisers
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hugh James on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hugh James. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hugh James and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hugh James performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hugh James and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hugh James compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Hugh James.
Joanne Armer
Collected on:
Had a very positive experience,Suzanne was so helpful and understanding whilst dealing with my case,she was always available to answer any questions i had and always made me feel at ease.I would highly recommend her services.
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Verified review
This review has been left by a verified client who used Hugh James.
John and Family
Collected on:
Loosing a loved one is tragic, especially following an accident for which someone else is responsible. Seeking equitable financial compensation could be a very stressful process, we chose Potter Rees Dolan to act on our behalf.
Their team was very compassionate and understanding, thorough and exceedingly professional. Their communication throughout a four year process was constantly reassuring and the end result exceeded our expectations.
Our grateful thanks.
John and family.
A representative from Hugh James responded to this review on 18 September, 2023:
Thank you so much for taking the time to leave a review, we really appreciate your comments and have passed these on to Sami and his team. Many thanks!
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Verified review
This review has been left by a verified client who used Hugh James.
Sahar
Collected on:
Following being attacked in a traumatic armed robbery at my work place, I suffered from both mental and physical injuries. I was rejected two times for benefit claim to support me with my difficult life, part of it due to my PTSDA which led me not be able to explain my difficulties as it was a trigger to remind me the attack.
At one point I found Potter Rees Dolan through google search, and while I didn’t have much hope, it all turned out to believe there are still good people who help others.
Peter Renshaw assisted me with my appeal. If he wasn’t there I probably never came this far and just lived my difficult life. However with all his professionalism and caring manner he encouraged me to appeal the decision, patiently explained the procedure and advised me all through the way. The appeal was allowed by the judge and this could not happened if Peter Renshaw did not support me with my case.
I highly recommend PRD and specifically Peter Renshaw and his team.
A representative from Hugh James responded to this review on 15 February, 2023:
Thank you so much for taking the time to leave a review Sahar. we really appreciate your comments and have passed these on to Peter and his team. Many thanks!
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Verified review
This review has been left by a verified client who used Hugh James.
Michelle
Collected on:
I dealt with Suzanne, she was recommended through headway(for head injuries) she was very professional and easy to talk to and approach. She communicated very well throughout the process and was patient when I called.
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This review has been left by a verified client who used Hugh James.
Jeremy Barker
Collected on:
Living with catastrophic injuries is a daily struggle for me and Potter Rees Dolan have provided me with incredible support from the beginning. My solicitor Mark Robinson is always on the end of the phone to talk to me through-out my case, even if I just need reassurance and mental support he has been there to steady me on my most difficult days. I could not recommend them highly enough, I have a number of severe and unusual injuries but the team at Potter Rees Dolan have made sure that in addition to my case progressing with the right medical experts they are highly focussed on what I will need for my future care and mental health. They have also provided me with full support during the PIP process to help my family financially which I couldn’t have won without the experience and kind support of Suzanne Sutcliffe in the PRD welfare team. The legal process with catastrophic injuries takes a long time, every day is hard for me and my family and I cannot stress enough how comforting and reassuring it has been to have the team at Potter Rees Dolan behind me so far.
A representative from Hugh James responded to this review on 13 January, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and are so pleased you were happy with our services. Thank you!
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Verified review
This review has been left by a verified client who used Hugh James.
G Mess
Collected on:
From start to finish Potter, Rees, Dolan made my negligence claim as easy as it could have been for me. I already knew of the firm and did not hesitate to choose them to represent me after our initial consultation. Their service throughout was professional yet personal and communication was excellent. With a lesser firm I may have given up during an extremely stressful process, but Lesley and Kelly could not have done more to allay this. At the end of this challenging process they managed to secure an exceptional outcome for me.
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This review has been left by a verified client who used Hugh James.
Kevin & Liz Pullen
Collected on:
Thankyou so very much for taking on our case after neglect & mismanagement from another firm. We are extremely happy with our outcome & future. Not just Mark Robinson, but all that stepped in to help & continue to provide guidance & advice. I would not consider approaching other Solicitors after our experience.
If you’ve a legal problem, they’ve got the expert to help.
A representative from Hugh James responded to this review on 26 October, 2022:
Thank you for taking the time to leave a review. We are so pleased to have achieved such an outcome for you, and that you are happy with our services. We have passed this on to Mark and the team! Thanks again.
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This review has been left by a verified client who used Hugh James.
Matter Type:
Benefits
Keith Robinson
Collected on:
After many years of disabilty I had been made extra ill by the benefits agency. I had been through the system and had used Welfare Rights, who were really helpful, but did not understand my disabilty. It was vertually impossible to even get their to see them as I had not been out of my home town for so long. This took a few years then I remembered Headway, and Rachel Rees put my in touch with Potter Rees Dolan, who were a lifeline. My contact Suzanne Sutcliffe, was so easy to talk to and took dealing with the DWP out of my hands. The result is I can now try and move on with my life, and feel vindicated for all the years of suffering.
A representative from Hugh James responded to this review on 24 August, 2022:
Many thanks for taking the time to leave a review, it is most appreciated. We are so glad our team could assist you and that you were happy with our services.
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Verified review
This review has been left by a verified client who used Hugh James.
Anonymous
Collected on:
PRD took over a highly complex case from another firm of solicitors who we did not feel were progressing it to a high enough standard. From the start to the end their service was faultless. Communication, advice, guidance and advocacy were superb, from every member of staff we dealt with, and this all resulted in a great outcome. We are so grateful to everyone involved.
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Verified review
This review has been left by a verified client who used Hugh James.
Anonymous
Collected on:
difficult case , but right result in the end
A representative from Hugh James responded to this review on 13 July, 2022:
Many thanks for taking the time to leave a review, it is most appreciated.
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kevin
Collected on:
Mark Robinson. Excellent service from start to finish. Dealt with the same solicitor and secretary all the way through my claim. They were always polite and professional and explained everything properly. My claim was paid in full and promptly transferred to my bank account. Very happy all round. I would highly recommend this firm and Mark in particular.
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Malik
Collected on:
After having awful experiences with two prior firms of solicitors, who’d mismanaged my civil case, I’d almost lost hope in receiving justice for the neglect and physical abuse I’d suffered whilst in Local Authority care.
I approached Hugh Potter (of Potter Rees Dolan) as a last resort and in a state of absolute despair. Hugh not only took on my case - which no one else would touch - and despite the way it had previously been mis m-managed, he systematically turned it round and made it viable again.
Hugh Potter showed immense empathy and a sincere dedication to my pursuit of justice and restored my faith in the legal process. As such, we won a case that others has said was “Un-winnable”, securing not only substantial compensation for his client but also a public apology from the Local Authority for my appalling treatment whilst in their so-called care.
I would have no hesitation at all in highly recommending Potter Rees Dolan as a firm of high integrity, exceptional client care and impeccable professionalism.
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Hulme
Collected on:
Professional, supportive and honest. I would wholeheartedly recommend this firm
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Wendy
Collected on:
I was given details of Potter Rees Dolan after contacting Headway - the National Charity for Brain Injured people. My son suffered a traumatic brain injury after a bicycle accident and we needed help and guidance to fight a benefit appeal. Peter Renshaw of Potter Rees Dolan took on our case and worked tirelessly and with outstanding professionalism to achieve a successful outcome. I know that to have Potter Rees Dolan fighting our cause made all the difference and all the work was undertaken on a pro bono basis.
I have no hesitation in recommending this amazing firm of solicitors.
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David
Collected on:
What a brilliant solicitors these are
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Hugh James is a top 100 UK law firm with offices in Cardiff, London and Southampton. The firm has grown from humble beginnings in 1960 to become a leading law firm, servicing a vast range of clients across the UK and overseas. Although our workforce has grown to more than 500, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today. We have ambitious plans to become a top 50 UK firm and our culture will be key to this.
