
steve
Collected on:
Sale of house (still incomplete)
Stay away from these unless you want hassel.and stress, haven't a clue what they are doing!
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of R A W Clark Llp on ReviewSolicitors.
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You can use this data to see how R A W Clark Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
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ReviewSolicitors uses our community data to show you how many clients used R A W Clark Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how R A W Clark Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
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The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Client Reviews
steve
Collected on:
Stay away from these unless you want hassel.and stress, haven't a clue what they are doing!
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Bethan
Collected on:
Me and my partner were very excited to buy our first home together, however our bubble was quickly burst by this firm. We were recommended RAW Clark by our mortgage advisor so we thought they would be brilliant, how wrong we were. From the very get go we were treated as a nuisance. As first time buyers, we were very nervous and had lots of questions we had no clue how any of it worked or how we did things, every questioned I asked was answered as if I should have known the answer. We never had any updates and our portal was only updated when I rang up to ask. I only spoke to my actually solicitor once throughout the whole process as I could hardly get through the receptionists telling me they could answer my questions or my solicitor was to busy to talk to me and they would call me back in which they never would. We got sent all our documents to sign and send back, one of our main documents was missed off and when we did receive it and we signed it we were told we signed it wrong and had to re sign and send back again. We had no idea how to sign the document as we were not guided through it, in the end I refused to sign it until I was shown how to do it correctly. All this cost me a lot of money to send everything back to them each time. There was never an apology for anything. On our completion day we just got a simply blunt email to say ‘we have completed’ and that was the end for us. As a young couple buying their first house, we were so disheartened and let down by this soliciting firm, to be treated as a nuisance by your solicitors who not only you are paying an awful lot of money to, but you are putting your future house in their hands is so wrong. I understand we were not the only clients and they are a busy company, but we were never given the time of day. You should not take on so many cases if you can’t give your clients even 5 minutes of your day. They completely took away the excitement in this experience for us and I would highly recommend that if you are buying your first house and want a kind, caring and compassionate company who you are no trouble to stay well clear of RAW Clark and Co.
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Amanda
Collected on:
Avoid this solicitor, awful service we wait 6 months to get moved when we got told it should be sorted in 3 months. We had to keep phoning and pushing them to do searches and inquiries. The staff are rude when you try to talk to them and that's if you get a chance to speak to anyone half the time they would say they would ring you back and nothing.
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Jacqueline
Collected on:
Would just like to thank RAW Clark for there amazing service and help selling my house the whole process was dealt with In a timely & professional manner nothing was a hassle to them when I asked for help the secretary’s were so helpful & Diane was outstanding when I needed help also Emily & Jill was great at returning my calls highly recommend this firm thanks again
Mrs Jacqueline Maclauchlan
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Henry
Collected on:
What an awful place, if you want 12 months of stress get involved
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Matter Type:
Residential Conveyancing
Carol
Collected on:
My daughter a first time buyer did not use these solicitors but the seller of the house she was buying did - what should have been a quick(ish) process this firm took 5 months before the sale could be completed. Her offer was accepted in nov 2021 & her solicitors said we’ll try & get you in for Christmas. This firm obviously had other ideas and when the new year passed and nothing had been heard this firm - Trudy - actually said ‘are you in a hurry’?! Trudy who doesn’t work on Tuesdays & Wednesdays & no one else picked up on these days. Trudy who continually told false truths. Trudy does not deserve to be in employment in a solicitors office. Trudy caused untold stress. I would say Trudy is defrauding the company as she is claiming a salary but totally inept at her job. Do everyone a favour Trudy RESIGN.
Do not use this company if you want a good prompt service as you will not get it.
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Matter Type:
Residential Conveyancing
John
Collected on:
Hard to contact, failure to acknowledge emails, failure to call back on numerous occasions. One email from my buyers Solicitor sent to RAW on 28th Nov, I received copy 14th Dec, replied back to numerous points same day. My replies were not forwarded onto buyers Solicitor until Jan 21st, an incredible 55days lapse. In total it took 123days for final completion & this from a cash buyer. Got there in the end however I feel if RAW had been more efficient weeks of stress could of been avoided.
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S
Collected on:
As of yesterday, my house sale is complete with Diane and Emily from RAW Clark helping me through every step of the way.
Taking into account COVID(which a lot of companies are using as an excuse for poor service), Christmas and New year holidays falling during the process, from start to finish Diane and Emily made the experience simple, straight forward and extremely efficient.
They were very responsive through email to any query I had, responding within 2/3 hours at the most.
For the reasons above, I wouldn’t hesitate in recommending them.
Thank you to the team,
Siobhán
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Matter Type:
Residential Conveyancing
Joanne
Collected on:
Having been recommended this company to purchase a home back in April 2021. Yes you have guessed still waiting for a completion date. Unable to speak to anyone. No response to emails….. Do not use this company as their service is appalling.
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Daniel
Collected on:
Awful please avoid at all costs!! I can honestly say I have never felt more let down in my life. The lack of communication and any level of professionalism is staggering.
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