We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care. Read more...
Also known as - National Accident Helpline
National Accident Law Limited
have 1 other location
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of National Accident Law Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using National Accident Law Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used National Accident Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how National Accident Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used National Accident Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how National Accident Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that National Accident Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used National Accident Law Limited.
Lloyd
Collected on:
Patricia was really helpful and had every intention on delivering the right compensation for me.
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ElTanko
Collected on:
Over 2 years ago my journey started. They were quick to make contact, take lots of details etc. The other party admitted liability right away, so should be fairly quick and simple. Then suddenly, no contact, no replies to texts, emails or phone calls.
Then had a new case manager and it seemed to gather speed again, up to the point where they were putting in an amount to the other parties insurance company. Was told I would hear back in 2 weeks whether an amount had been agreed... That was almost 3 months ago.
I'm sick of waiting, sick of being messed around and left waiting. Wish I had never bothered.
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reine
Collected on:
If I could give a 0 star I will. The only time I've been able to communicate with them was at the initial stage of my claim. I was in a car accident where someone crashed into me. This was last year and nothing has been done. Communication is so bad, they take 2-3 months to reply with nonsense. They ignore your messages and you can't reach them via phone.
I wished I had seen these reviews before to avoid this utter disappointment.
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Dr Ali
Collected on:
This is my 2nd -ve review about this company. the company only seems to respond to negative review on trust pilot or google.
Claim Ref. ALIX000076-01
This claim started April 2022. then i had medical appointments etc last year. Since then there has been no progress at all. then they did not respond to me for months.
I have now sent them this message,
Last time you actually responded only after I left a negative review on trust pilot. 5/6/2023 - i was told you will have a answer by 7 days, then noone got back to me as usual. on 22/6/2023, i had a message that you are still chasing and now its 21/7/2023. I have tried calling but no luck. I am going to leave another negative review on google and trust pilot hoping someone will contact.
Please take this as a notice that if I dont hear from you in next 7 days with a definite solution I will be contacting the other party insurance directly and sorting this out myself. I will not be fooled by your false hopes of 7 days and then disappearing for months anymore.
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Jo
Collected on:
Awful experience. Had to threaten them with both the Law Society and Trading Standards to get replies to emails. Ghosted us for months. Took 2 years to resolve a very standard case. Do not under any circumstances let them deal with your case
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Meilech
Collected on:
Even one star seems a whole lot more than this firm deserves. No updates, no progress, no service. If only I'd checked reviews before making a claim through them.
Save yourself. Don't do it.
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Matter Type:
Careless driving
Shamsa
Collected on:
I am a survivor of female genital mutilation, i suffered a lot over the past 23 years, i can barely sit down sometimes since my accident back in November 2021. I did my claim with accident law everything was fine first 3months, i even received a call from the taxi driver's insurance explaining he never reported the accident although his customer was injured. February 2022 came around and i received an email from national accident law explaining that the claim is almost done, and they are finalising it and should have everything sorted during the month of February. However, i never heard fro them again, i emailed many times, left message online plus i called for months and i never got through, its like my number has been blocked. I started physical ripping from my genitals weeks after the car accident, i injured my knees, shoulder and ankle. known of which has properly healed. It is winter now November exactly one year since my accident, the cold is badly affecting my injuries, i have seasonal depression because of the pain i am in and cold. I got no reply no response nothing no communication since February apart from this one time i rang them from a friend's phone i managed to get through and i was told not to worry and someone will update me on my case, that was months ago and still i have zero replies. National accident law is and has affected my mental wellbeing whilst the accident caused me physical harm. plus, now i have more nerve damage in my genital not only from the Fgm i had at age 6 but also because of the accident made it much worse but i am being ignored. The taxi driver never reported it and now i have no response but i am living with the pain. how is this accepted? how do national express think treat me like this is a joke. i need a reponse i need an update. I require an update because i had to resort to this review to get a response. I have emailed, called messaged you guys online and i was ignored. i have a big social media platform and what you guys are doing is wrong and i will expose this firm for their lack of communication with clients of an accident, vulnerable people. my name is shamsa feel free to listen to my story on ladbible youtube, you know my email and number feel free to contact me, or this review will be the least of your problems. i realised right after the accident, my body was in shock, days later i started feeling pain from my virgina, i started ripping because of the accident. when i say ripping i mean ripping, i had fgm type 3 look it up and that day the way i was sat and the force of the accident cause a tear in my genital, then i continued tearing/ripped, fell into depression but i didnt make the connection at first because so much was happening to my body but i coudnt even get through to explain. i am still tearing plus i found out from a fgm doctor that i have nerve damage not just from the fgm i had age six but also this accident the pants i was wearing that day but without the accident i would have ripped. it would have taken alot to cause that ripping which is not straight by the way. i ripped sideways. i want, require and need a response. i need reconstruction surgery now thanks to the accident and you ignoring me is causing my mental health to be affected.
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Matter Type:
Careless driving
Shamsa
Collected on:
I am a survivor of female genital mutilation, i suffered a lot over the past 23 years, i can barely sit down sometimes since my accident back in November 2021. I did my claim with accident law everything was fine first 3months, i even received a call from the taxi driver's insurance explaining he never reported the accident although his customer was injured. February 2022 came around and i received an email from national accident law explaining that the claim is almost done, and they are finalising it and should have everything sorted during the month of February. However, i never heard fro them again, i emailed many times, left message online plus i called for months and i never got through, its like my number has been blocked. I started physical ripping from my genitals weeks after the car accident, i injured my knees, shoulder and ankle. known of which has properly healed. It is winter now November exactly one year since my accident, the cold is badly affecting my injuries, i have seasonal depression because of the pain i am in and cold. I got no reply no response nothing no communication since February apart from this one time i rang them from a friend's phone i managed to get through and i was told not to worry and someone will update me on my case, that was months ago and still i have zero replies. National accident law is and has affected my mental wellbeing whilst the accident caused me physical harm. plus, now i have more nerve damage in my genital not only from the Fgm i had at age 6 but also because of the accident made it much worse but i am being ignored. The taxi driver never reported it and now i have no response but i am living with the pain. how is this accepted? how do national express think treat me like this is a joke. i need a reponse i need an update. I require an update because i had to resort to this review to get a response. I have emailed, called messaged you guys online and i was ignored. i have a big social media platform and what you guys are doing is wrong and i will expose this firm for their lack of communication with clients of an accident, vulnerable people. my name is shamsa feel free to listen to my story on ladbible youtube, you know my email and number feel free to contact me, or this review will be the least of your problems. i realised right after the accident, my body was in shock, days later i started feeling pain from my virgina, i started ripping because of the accident. when i say ripping i mean ripping, i had fgm type 3 look it up and that day the way i was sat and the force of the accident cause a tear in my genital, then i continued tearing/ripped, fell into depression but i didnt make the connection at first because so much was happening to my body but i coudnt even get through to explain. i am still tearing plus i found out from a fgm doctor that i have nerve damage not just from the fgm i had age six but also this accident the pants i was wearing that day but without the accident i would have ripped. it would have taken alot to cause that ripping which is not straight by the way. i ripped sideways. i want, require and need a response. i need reconstruction surgery now thanks to the accident and you ignoring me is causing my mental health to be affected.
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Charlie
Collected on:
After numerous calls, emails and messages via the account portal I’m still yet to hear any communication regarding an update on the status of my mums claim. It’s funny how this company are more than happy to accept new customers as their phone line for new customers is fully open and gets answered within minutes. The line for existing customers is turned off as they are “all working from home” “working cases”. I’m not asking for the world, all I’m asking for is an update. It’s also funny when they need information they call, texted and email you until they have the information they need. I’m currently consulting another company on how to exit the contract, report this company to the ombudsman and move on from this company all together.
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Djams
Collected on:
It's been 10 months for my claim I've been calling and sending messages no reply I just wanted to ask for the progres of my claim I don't know if you block my number I've left messages on my account no reply 😡😡😡
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We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.
