National Accident Law Limited

ABSOLUTELY DREADFUL. PLEASE AVOID AT ALL COSTS. DO NOT READ ANONYMOUS REVIEWS AS THEY ARE FAKE. I WISH I NEVER DEALT WITH THIS TERRIBLE COMPANY. THEY TOOK 7 MONTHS AT ONE STAGE JUST TO RESPOND AFTER I SENT NUMEROUS MESSAGES. I WAS INVOLVED IN AN ACCIDENT AND THEY WILLINGLY TOOK MY CASE ON WITHOUT INVESTIGATING. THEY SENT ME TO 2 X INDEPENDANT MEDICAL OFFICERS WHO CONFIRMED MY INJURIES. ALSO MY DOCTOR WAS CONTACTED ON THE DAY OF THE ACCIDENT AND NOTED MY CONDITIONS. LASTLY MY PHYSIOTHERAPIST HAS ALL HIS NOTES SINCE 2022 AND CONFIRMED HIS EXPERTISE ON MY TREATMENT. I HAVE COMPLAINED TWICE TO NAL COMPLAINTS TEAM WHO HAVE "UPHELD" MY COMPLAINTS DUE TO THEIR POOR COMMUNICATION, LACK OF EMPATHY, POOR SERVICE, TERRIBLE ADVICE. AS SOON AS I TOLD THEM IN SEPTEMBER I WONT BE PAYING THEIR 35% COMMISSION THEY TURNED ON ME. THEY WERE HOPING TO GET ME OVER £4000 BUT NOW THEY ARE STATING THAT I AM "FUNDEMENTALLY DISHONEST" AND BREACHED THEIR CONTRACT. THEY HAVE NOW INVOICED ME £4200 WHICH IS TOTALLY SHOCKING, DISTRESSING AND DISGUISTING. I HAVE COMPLAINED ABOUT THIS INVOICE AS I HAVE TOLD THE TRUTH AND HAVE EVIDENCE BACKING ME UP. I EVEN TOLD THEM TO CLOSE MY CASE IN JUNE 2024 AS I WAS FED UP. WHICH THEY IGNORED. THEY HAVE NOW INVOICED ME £2300 TO PAY WITHIN 14 DAYS. ABSOLUTELY SHOCKING. I HAVE NOW COMPLAIINED TO THE FINANCIAL OMBUDSMEN AND SOLICITORS REGULARATORY AUTHORITY (SRA). NAL HAVE CAUSED ME IMMENSE STRESS, ANXIETY AND MENTAL STRESS WITH SLEEPLESS NIGHTS. I WILL FIGHT THEM TO THE BITTER END AS I AM THE VICTIM AND HAVE TOLD THE TRUTH.

I'll keep it simple. This company should not be trading. Communication poor. Online system only so noone talks to you. All they want is money and not the best outcome for the client. I'm taking NAL to small claims for falling my claim at every step. Read the honest review and not the annomonus ones!

Good service with good communication. Great at giving advice and explaining procedures.

Patricia Westwalewicz was really patient dealing with my case . I believe she battled hard to get the compensation that I finally received. She was placed under a lot of pressure down to my poor timing management and still pulled through for me .

Patricia was really helpful and had every intention on delivering the right compensation for me.

Over 2 years ago my journey started. They were quick to make contact, take lots of details etc. The other party admitted liability right away, so should be fairly quick and simple. Then suddenly, no contact, no replies to texts, emails or phone calls.

Then had a new case manager and it seemed to gather speed again, up to the point where they were putting in an amount to the other parties insurance company. Was told I would hear back in 2 weeks whether an amount had been agreed... That was almost 3 months ago.

I'm sick of waiting, sick of being messed around and left waiting. Wish I had never bothered.

If I could give a 0 star I will. The only time I've been able to communicate with them was at the initial stage of my claim. I was in a car accident where someone crashed into me. This was last year and nothing has been done. Communication is so bad, they take 2-3 months to reply with nonsense. They ignore your messages and you can't reach them via phone.
I wished I had seen these reviews before to avoid this utter disappointment.

This is my 2nd -ve review about this company. the company only seems to respond to negative review on trust pilot or google.

Claim Ref. ‍ALIX000076-01
This claim started April 2022. then i had medical appointments etc last year. Since then there has been no progress at all. then they did not respond to me for months.

I have now sent them this message,
Last time you actually responded only after I left a negative review on trust pilot. 5/6/2023 - i was told you will have a answer by 7 days, then noone got back to me as usual. on 22/6/2023, i had a message that you are still chasing and now its 21/7/2023. I have tried calling but no luck. I am going to leave another negative review on google and trust pilot hoping someone will contact.
Please take this as a notice that if I dont hear from you in next 7 days with a definite solution I will be contacting the other party insurance directly and sorting this out myself. I will not be fooled by your false hopes of 7 days and then disappearing for months anymore.

Awful experience. Had to threaten them with both the Law Society and Trading Standards to get replies to emails. Ghosted us for months. Took 2 years to resolve a very standard case. Do not under any circumstances let them deal with your case