Matter Type:
Disputed Probate
John
Collected on:
Lied to me and made multiple mistakes.
This review is for a different branch.
Wilson Browne (Vicki Pearce) acted as executor for my late mother's estate.
Several mistakes were made. She did not tell me she had made mistakes, I had to challenge her before she confirmed that she had made multiple mistakes. She lied to me re her records and actions.
These mistakes meant that completion of the estate was seriously delayed and cost me around £7000.
The firms internal complaints procedure was very poor, with the complaint being handled by one of those involved in the decision being complained about.
The Legal Ombudsman looked at the case and confirmed the poor service received. However Wilson Browne only received a minor slap on the wrist.
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