Rogers & Norton Limited

01603666001

Established in 1982, Rogers & Norton Solicitors offer a comprehensive range of legal services to businesses, individuals and families throughout Norfolk, the eastern region and nationally.

Address
The Old Chapel
5-7 Willow Lane
Norwich
Norfolk
NR2 1EU
01603666001
www.rogers-norton.co.uk

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Accreditations

Other locations

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Available lawyers at Rogers & Norton Limited

Steven Clarke

Claire Watson

Chartered Legal Executive

Vikki Lambert

Cathy Hipper

Lauren Golder

Susan Rowe

Chartered legal Executive

Laura Rumsey

Alistair Ponder

Jack Crosthwaite

James Hunt

Conveyancing Executive

Hannah Rudling

5.0 out of 5

(2)

Associate and Chartered Legal Executive

Chloe Tooley

Elizabeth Gibson

Maria Taylor

Associate and Legal Executive

Bruce Faulkner

Jacob Cook

Lauren Nelson-Smith

Olivia Waters

Paige Summers

Phil Kerridge

Tracey Harvey

How Rogers & Norton Limited Compares

Value for money

This firm - 91%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Rogers & Norton Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Rogers & Norton Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 26%

About Right 73%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 90%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Rogers & Norton Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Rogers & Norton Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 90%

No 10%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Rogers & Norton Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 2

316th / 4662

Company & Commercial

1st / 2

193rd / 4424

Housing & Property

1st / 2

363rd / 4270

Family Law

1st / 2

435th / 3864

Wills, Trusts & Probate

1st / 2

196th / 3533

Commercial Property

1st / 2

371st / 3351

Regulations

1st / 2

154th / 2608

Personal Injury

1st / 2

225th / 2406

Money & Tax

1st / 2

212th / 1854

Professional Negligence

1st / 1

164th / 1212

Dispute Resolution

1st / 2

179th / 1035

Clinical Negligence

1st / 2

165th / 947

Agriculture

1st / 6

164th / 597

Construction

1st / 1

97th / 581

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

187
Very Good

8
Average

2
Poor

1
Awful

21

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Christian

November 03, 2024

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Collected on:

Highly Recommended

We were extremely pleased with how Chloe and the team were able to produce and conclude a recent share sale agreement on our behalf. Chloe and the team worked to a very tight deadline at short notice and delivered. Chloe worked very well with other professionals such as our accountants to bring to a conclusion. We look forward to working with Chloe again in the future.

Lawyer named in this review:
Chloe Tooley

Chloe Tooley

A representative from Rogers & Norton Limited responded to this review on 05 November, 2024:

Thank you for your wonderful review Christian! We're thrilled that Chloe and the team delivered a successful share sale agreement on a tight deadline. We appreciate your trust and look forward to working with you again!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

David

November 02, 2024

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Excellent experience with Rogers & Norton

We engaged Claire Watson from Rogers & Norton to help with the sale of our house. She and her assistant Angie Webster were highly professional, prompt, and informative. We had many questions and they answered them all clearly, helping us make our way through an unfamiliar process. Many thanks!

Lawyer named in this review:
Claire Watson

Claire Watson

A representative from Rogers & Norton Limited responded to this review on 04 November, 2024:

Thank you, David! I'm delighted to hear that Claire, Angie and the conveyancing team could provide the clarity and support you needed throughout your house sale. It was a pleasure working with you, and we appreciate your trust in us!

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michelle

November 01, 2024

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Highly recommended

Jack has been so helpful through the sale of our business, nothing too much trouble and always kept us informed. Also a big thank you to Molly who also was very helpful. We are very grateful for all the information we received along the way and would highly recommend this company.

Lawyers named in this review:
Jack Crosthwaite Molly Daynes

Jack Crosthwaite

Molly Daynes

A representative from Rogers & Norton Limited responded to this review on 04 November, 2024:

Thank you so much for your kind words, Michelle. We're thrilled to hear that Jack and Molly were able to assist you through the sale of your business and keep you well-informed. Your recommendation means a lot to us, and we’re grateful for your trust. Best Wishes, Rogers & Norton.

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Verified review

Linda

October 29, 2024

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Excellent service

Vikki was very accommodating and efficient throughout very good service

Lawyer named in this review:
Vikki Lambert

Vikki Lambert

A representative from Rogers & Norton Limited responded to this review on 01 November, 2024:

Thank you, Linda! We're so pleased to hear that Vikki provided efficient and accommodating service. Your feedback means a lot to us!

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Peter

October 03, 2024

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defamation case

I contact these solicitors to deal with a defamation case which was in connection with a facebook comment, I was told it would cost me somewhere between £600 to £750 to send a pre-protocol action letter to the 3rd party to respond within 2 weeks to withdrawn their comments from facebook and pay my solicitors fees which were £900 at this point. and was told if they didn't pay then I could possible take further action but WAS NOT told what those fees could end up being. it was only after the 2 weeks were up and the 3rd party had not responded that I was told that the costs could mount up to £25,000 which obviously these solicitors knew but they did not enlighten me until it was too late and I had lost £900 which I might as well threw in the bin and is now being handled by the Legal Ombudsman I will never use a solicitor ever again all they want is your money.

A representative from Rogers & Norton Limited responded to this review on 04 October, 2024:

Thank you for your feedback. We are sorry to hear that you are unhappy with the service you received. We take your concerns seriously and welcome the chance to address your dissatisfaction. From the outset, we strive to provide clear and transparent information regarding the potential costs and processes involved in each case. In your case, we acted promptly on your instructions, but we apologise if there was any misunderstanding regarding the potential costs of further action. As with any legal matter, we made it clear that no particular outcome could be guaranteed and a decision was made to proceed knowing that the opponent might not pay costs. We have made several attempts to reach you in order to discuss the matter further and explore a resolution, including offering flexible times to speak with the Director responsible for complaints. If you would like to discuss this further, we remain available at your convenience. Kind regards, Rogers & Norton Solicitors

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Wills, Trusts & Probate

Matter Type:

Wills

Anonymous

August 09, 2024

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Thank you.

A professional, slick service giving in full confidence in your organisation.

Lawyer named in this review:
Cathy Hipper

Cathy Hipper

A representative from Rogers & Norton Limited responded to this review on 29 October, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Wills, Trusts & Probate

Matter Type:

Wills

Anonymous

August 02, 2024

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Thank you.

The quality and language used in such sensitive documentation was correct and thoughtful.Thank you for your help and guidance during this very difficult time for us as a family.

Lawyer named in this review:
Cathy Hipper

Cathy Hipper

A representative from Rogers & Norton Limited responded to this review on 29 October, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Ben

July 03, 2024

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Absolutely awful experience with Rogers & Norton. 1 star is generous.

I was recommended Rogers & Norton, specifically Liz Coleman, by a friend as they had an exceptional experience with them.

Initially it was good, a lot of contact as I first started using them. Paperwork was sent out quickly. I had 2 weeks not hearing from them so emailed to request an update. I then had a call back, on the same day, telling me that they cannot work with my mortgage lender, AFTER taking a £400 payment from me for the checks. Why that took 2 weeks to work out is beyond me. So now I am back to square 1 and have to wait for them to issue a refund. As if buying a house (as a first time buyer, on my own) isn't stressful enough.

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Wills, Trusts & Probate

Matter Type:

Wills

Anonymous

May 17, 2024

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Speedy and accurate.

Efficient, friendly and helpful.

Lawyer named in this review:
Susan Rowe

Susan Rowe

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Wills, Trusts & Probate

Matter Type:

Wills

Anonymous

December 21, 2023

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The service was good value for money.

Pleasent and efficient in person and on the phone.

Lawyer named in this review:
Cathy Hipper

Cathy Hipper

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Reviews collected from

Angela

November 18, 2024

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Angela

I purchased a property before through Rogers and Norton. Claire was my contact and she was excellent. So when deciding to move house we didn't hesitate to contact her. Once again she has given an outstanding service throughout our work with them. Fantastic and timely communication throughout. I wouldn't hesitate to use her again and would recommend her to anyone looking for a professional, reliable and quality service.

Thank you Claire for making the whole process run smoothly.

A representative from Rogers & Norton Limited responded to this review on 20 November, 2024:

Thank you, Angela! We're delighted to hear that Claire provided an outstanding service with your house sale and purchase. It was a pleasure working with you once again, and we appreciate your trust in us!

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Louis

October 29, 2024

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Louis

Appears that James from Roger and Norton has disappeared.
My purchase is ready and no correspondence from these guys for 3 weeks. Even though they have all the required sale information
Appalling communication

A representative from Rogers & Norton Limited responded to this review on 30 October, 2024:

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused. Your feedback is crucial in helping us improve. Kind regards, Rogers & Norton Solicitors

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holley

October 29, 2024

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holley

Gone Awol for 2-3 weeks, purchase is ready to go. Several emails been sent and phone calls from my solicitors and estate agents and nothing from James
Appalling

A representative from Rogers & Norton Limited responded to this review on 30 October, 2024:

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Merin

August 07, 2024

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Merin

Excellent. It was quick and very helpful. I'm happy with the service

A representative from Rogers & Norton Limited responded to this review on 09 August, 2024:

Thank you for taking the time to provide your feedback and 5-star rating. We're really pleased you are satisfied with our legal services. Many thanks, Rogers & Norton Solicitors

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Housing & Property

Matter Type:

Residential Conveyancing

Sherise

August 01, 2024

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Sherise

Wouldn’t use any other firm for conveyancing. We have used Roger’s and Norton a few times now over a 20 year period and have always came in better in price and service is always impeccable, have even helped with queries after move too, reducing my stress levels 😊. Michelle Walter’s handled our most recent move, and she was nothing less than brilliant.

Lawyer named in this review:
Michele Walters

Michele Walters

A representative from Rogers & Norton Limited responded to this review on 09 August, 2024:

Thank you for taking the time to provide your feedback and 5-star rating. We're really pleased you are satisfied with our conveyancing services. Many thanks, Rogers & Norton Solicitors

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