Avoid Working with Aroosa
If you’re ever assigned Aroosa to handle your case, I strongly advise against it. My experience with her has been incredibly damaging, both to my mental health and the progress of my case. She will gaslight you into believing she is helping, but in reality, she will be a major obstacle to achieving any meaningful results.
When I first joined, I worked with an excellent lawyer named Akembila, who was proactive, supportive, and genuinely cared about my case. Things were moving forward smoothly. However, after being assigned to Aroosa, everything came to a halt. She sends long, overly complicated letters filled with legal jargon that I don’t understand. She doesn’t even bother to call and explain them, leaving me completely lost.
Her communication is appalling—she rarely answers calls or emails, and when she does, it’s after 5 PM, making it impossible to take action until the next day. I’ve repeatedly asked to speak to her supervisors or managers, but I’ve never been put through to anyone or had my concerns acknowledged. It’s as if there’s no accountability for her actions.
She’s dismissive, unmotivated, and has a terrible work ethic. Instead of being proactive and finding ways to move my case forward, she repeats the same unhelpful points like a broken record. Her tone is demeaning and rude, and she doesn’t collaborate with other professionals to get me the support I need.
Working with Aroosa has been a nightmare. I’ve requested multiple times to work with someone else, but it seems she’s intent on holding onto my case despite being completely ineffective. If you value your mental health and want actual progress, avoid working with Aroosa at all costs.
