I don't have time to go into EVERY example I have of their sheer lack of empathy, lack of customer service, their rudeness. it is a backstreet solicitors and runs like one.
piles of files with peoples personal information just stacked up against the wall next to their desks not securely filed!
Lazy is one word i would use for one individual, he doesn't even pretend to care or be professional when you walk in to talk to him face to face.
avoid like the plague,
btw we sold 2 properties and purchased 2 properties through them in this one instance..... but that didn't matter to them.
in fact when our buyers wanted early completion they wouldn't waiver the early completion fee (that only some solicitors choose to charge) and buying and selling double through them didn't mean a thing.
we were told that they had retrieved all the info they required from the searches to move the process forward, to then be told 2 weeks later "we are missing ***" i said oh you said they were in.... "well they are not"... not "oh i apologise we missed this info but we are on to it now". and that was way many conversations went through the whole process.
once you start the process with a solicitor its seems very silly and not cost effective to then change solicitors SO DO NOT GO WITH THEM IN THE FIRST PLACE!!!!!!!!!