Avoid at all costs! Utterly appalling, this is the worst law firm we have ever dealt with and was a traumatic experience. The service was extremely poor, and the solicitor made repeated errors during the process which we needed to do her job to check all legal documents to rectify her mistakes, bad communication, withheld the key document/information without passing to us until we found out, etc. Refused to follow their own complaint procedure, and deliberately sent the correspondence to the old wrong address which resulted in us not knowing a CCJ being issued under our names, while the complaint was still pending! Unprofessional solicitors, all they want is your money without any duty care. We have escalated them to the Legal Ombudsman who ruled that there has been some unreasonable service from Vanderpump that requires remedy. Do not recommend to anyone!