01704324444
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Jackson Lees Group Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Jackson Lees Group Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Jackson Lees Group Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Jackson Lees Group Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Jackson Lees Group Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Jackson Lees Group Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Jackson Lees Group Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Wills
Yvonne
Collected on:
This review is for a different branch.
Jannina Barker was very approachable & professional. She put me a t ease & made the whole process straight forward. The process was completed swiftly.
I was using the free wills scheme (leaving money to a charity), but did not feel this prejudiced the process.
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Matter Type:
Residential Conveyancing
Mehmet Yigit
Collected on:
This review is for a different branch.
I worked with Lucy Joel of Jackson Lees to buy my first home. She has been absolutely professional at every step of the way. She explains everything clearly, gives frequent updates on the status/progress of the process and always answers her e-mails.
Everything was very smooth from the initial explanation of the process to exchange of contracts and completion. Lucy worked extra-hard to make sure that I got the keys on the agreed date and always kept me in loop. The purchase was completed quite quickly with no hassle. I cannot think of anything else she could have done differently, everything was done very efficiently.
I would recommend Lucy to my family and friends with ease.
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joevans27
Collected on:
This review is for a different branch.
Never did what they said they would do ( get the videos of me being smashed up by the police DAR) If I signed their form for legally aid. I have this in reordered call. I feel they were just buying the police time. Be wary
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Paul
Collected on:
This review is for a different branch.
We request a refund from this company for a service that was no longer needed. The process of recovering a refund was unnecessarily long and frustrating (2 weeks) Jackson-lee have the tech to take your money in the blink of an eye, but a refund isn’t so straight forward. I will NOT use or recommend this company in the future.
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Matter Type:
Divorce
Hazel
Collected on:
This review is for a different branch.
Do not use this firm. Ms Brunt (Divorce & Family Solicitor) is rude and untimely in her communication and has made many mistakes/contradictions designed to confuse and frustrate the process.
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Matter Type:
Disputed Wills
Katie
Collected on:
This review is for a different branch.
Really unimpressed with rude and patronising untrained person after requesting callback. Totally unsympathetic following family members recent passing. Assumed I was looking for “free advice”. Would not recommend.
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Matter Type:
Residential Conveyancing
Vanessa
Collected on:
This review is for a different branch.
This solicitor firm are the worst firm ever.
Poor customer services
Very slow perhaps overloaded with work
If you don’t want grief then stay away from them.
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Tony
Collected on:
This review is for a different branch.
DO NOT USE THEIR Court Of Protection Dept. This firm is only interested in how much money they can make out of you. Not interested in protecting the vulnerable. In the space of eight and a half months from the date they were appointed until my Mother’s death they accumulated fees of £33754,42. Of which £3120 is still unaccounted for as the COP dept records show they paid the litigation dept this figure-but the litigation dept state they did not receive it-so where did this money go?
Anna Salisbury did a good job of the litigation proceedings to remove an illegal occupant from my Mother’s property-however her hands were tied as the COP dept did not act on her advice. She advised the Panel Deputy Jane McGregor (who never interacted with us at all-but saw fit to meet the illegal occupant of my Mother’s home) - that possession proceedings could commence right at the start of the deputyship in June 2019-but they did not instigate the action until October 2019.Tens of thousands of pounds were wasted holding meetings to decide on a course of action to take when they had already been advised by the litigation dept they were in a strong position to proceed.
Jackson Lees were provided with a file of documents by my family that contained all the evidence needed to commence litigation proceedings right at the start of their appointment. but wasted a lot of time accruing their own file and seeking independent counsel advice-ignoring the advice from their own litigation experts.
Joanne McNally of the COP dept was condescending and informed my family and I that Jackson Lees were “in charge” and we should “let go of the reins”. They did not update us and then charged us a fortune for phone calls when we requested updates as we were very concerned at the inexplicable delays and the amount of costs being incurred.
Jackson Lees were in charge of my Mother’s affairs for three months before they redirected her post. This was particularly appalling as important financial documents ie bank statements /pension statements etc were being sent to her address and being opened by the illegal occupant of her property. Jackson Lees knew this was happening -and yet chose to delay the re-direction. This was an appalling breach of my Mother’s data security. They did not act in her best interests.
My Mother passed away on 16/01/20-but we did not receive a final bill from Jackson Lees until 29/04/20-despite chasing them for it. This bill was paid from my Mother’s remaining funds and the balance paid to my family. We were under the impression all their legal fees had been paid.
Jackson Lees sought counsel advice re the costs of the possession proceedings and were advised that they could pursue the respondent for all costs associated with the possession proceeding.(Estimated in the region of £12000). It now appears that they once again chose to ignore advice and did not pursue the matter and claim costs from the respondent.
On 19/11/20 my sister and I received threatening letters demanding payment for these litigation costs plus interest of £1523.34. The letter stated the original bill was dated 23/01/19-which was not the case. The original bill was dated 09/01/20 and was sent internally from the litigation dept to the COP dept and was never sent to my sister and I. We had no idea this amount was outstanding-and why wait until November 2020 to chase it up and try to charge us interest for an incorrect length of time! This letter was accompanied with threats of court action!
The amount of fees incurred over such a short period of time was ridiculous. The costs should have only been for the day to day running of my Mother’s affairs and for the possession proceedings to take back her property from an illegal occupant. They played into the hands of the solicitor of the illegal occupant by engaging in pointless dialogue with him which achieved noting but racking up more costs for my Mother. Again -this was not in her best interests. Jackson Lees were again more interested in lining their own pockets with huge costs.
Following my Mother’s death Jackson Lees did not give my sister and I a hand over/explain where they were up to with ongoing legal matters -ie the outstanding fees owed to the respondent’s solicitor. This matter was still ongoing until November 2020 and we were forced to abide by decisions Jackson Lees had made but had neglected to inform us about.
AVOID AVOID AVOID!!
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Matter Type:
Residential Conveyancing
Gulay
Collected on:
This review is for a different branch.
I instucted Jackson Lees for a conveyancing matter and must say Gemma was the most professional and productive solicitor anyone could ask for. The whole process went smoothly and totally stress free. Gemma was very responsive to all my queries and the reception staff have always responded promptly and made sure my calls were returned.
I would definitely recommend Jackson Lees for anyone looking for a conveyancer.
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Matter Type:
Alternative Dispute Resolution (ADR)
James
Collected on:
This review is for a different branch.
I cannot praise Anna Salisbury from Jackson Lees enough. My wife and I were left facing a bill of many thousands of pounds through the negligence of our family solicitor during a house conveyance. After 6 months of banging my head against the wall with our solicitor Anna was recommended to us and through her dogged determination and persistence she had the situation sorted and our costs returned while keeping us informed at all times
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