18 Reviews of Cook & Talbot Limited rated 3.1/5 in Southport

How Cook & Talbot Limited Compares

Value for money

This firm - 65%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Cook & Talbot Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cook & Talbot Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 7%

Overpriced 28%

About Right 64%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 67%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Cook & Talbot Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Cook & Talbot Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 67%

No 33%

If you would like to read more about how we work with our review data please see our Transparency section.

Reviews summary

Excellent

9
Very Good

0
Average

1
Poor

0
Awful

8

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Steven

May 15, 2024

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Professional Customer Service right the way through to Completion !

I have just completed on my latest investment property purchase and once again I used the services of Caitlin Maher who works at Cook & Talbot LTD Southport Branch.

In life you have many bad experiences and make sure you leave that review in detail , but equally when you have great experiences - you should take time out to give praise were its due.

Hence, I would highly recommend anyone looking for a prompt professionally company for convincing support , to look no further that Cook & Talbot LTD , equally I would if possible ask for Caitlin to lead your purchase in what is a very stressful process (but she makes it as stress free as possible).

All The best to all,

Steve.

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Rebecca

May 06, 2024

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Quick House Purchase

We have just completed on our first home in 9 weeks!! Amanda made our whole process smooth , easy to understand and we could not have chosen a better solicitor for our first big purchase! Thank you to all who were involved! Highly recommend!!!

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Anis

December 17, 2023

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Conveying

Very professional, polite and helpful staff. Caitlin was wonderful in all aspects of the conveyancing. Dealt with all queries very efficiently and professionally. Would recommend.

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Steve

December 14, 2023

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Customer Service Excellent - House Purchase.

Caitlin Mather has now dealt with 2 House Purchases for me and I could not be happier with her detailed Professional support on these matters.

In what is a very stressful event purchasing properties, she made the whole process as seamless & painless as possible.

My mails / calls where answered in a prompt manner and with some great guidace as well.

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Charlotte

August 04, 2023

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Brilliant throughout!

I was recommended Cook and Talbot by my mortgage adviser as I am a first time buyer. I was nervous as heard so many scary stories about solicitors being difficult to work with.

Amanda was allocated to my case, throughout my whole experience I couldn't say a bad word. She was brilliant.

We had issues on completion day which she sorted as soon as I sent the email she had contacted myself, other solicitors and the estate agent. She continued to communicate even out of hours to make sure it was sorted.

Estate agent contacted me to ask me where I found my solicitor as they have never come across a solicitor with such brilliant communication! They phrased Amanda and couldn’t believe how professional and approachable she is.

Everyone in the firm has been great and approachable even when Amanda has been on leave, I have always had a point of contact throughout.

I would 1000% use them in the future and I couldn't recommend enough!

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Dariusz

May 10, 2022

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Happy first time buyer

Chloe & Amanda were absolutely amazing from start to completion in the first home purchase. They make the process quick and smooth. The thing I like the most was the app which was great for keeping us up to date with the progress but also how fast was responsive to emails. Highly recommending Cook & Talbot !

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Fiona

January 14, 2022

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House sale and purchase

One star is too generous, they were totally inept did not return phone calls or emails. Transferred money to us that they were supposed to keep hold of then we had to jump through hoops and pay charges to transfer it back. On completion day the contracts hadn’t even been sent to the seller, there was no urgency in their service whatsoever even though they knew we had been in temporary accommodation for 8 weeks due to a probate problem. Then to cap it all 7 months after completion they decide they owe us £200 but actually only transfer £140

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Johanne

May 19, 2021

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Incompetent solicitors

Would not recommend. They made a mistake on the purchase of my property which they did not rectify and ended up costing me a lot of money to resolve the problem myself!
They took forever to respond or sometimes didn’t respond back.
Very unprofessional!

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Sean

April 28, 2021

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Terrible Experience AVOID!!!!!!!!

Avoid this solicitors at all costs! I never complain or leave negative reviews, but I am disgusted with the situation they have left us in, and the way they have, and are handling the situation now. We purchased our property in October 2020, contacts were signed and we moved straight into our new home. Last month (April 2021) I applied for a remortgage and found that my name is not on the property deeds and instead it was the previous owners name. This now means we can not apply for a remortgage, sell the property, lend money on the strength of the property despite me being a cash buyer and buying the property outright. The House has faulty electrics and no central heating which is not ideal to say the least, especially with three children, one being under 2 years old. I have contacted them numerous times (Chloe, Amanda and now Chris) and all have failed to provide me with any sort of update on how they intend to resolve the situation. I have asked how to complain internally as this needs to be done before I can report them to the Legal ombudsman and still no response. Please avoid at all costs!

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Commercial Property

Matter Type:

Commercial mortgages

Kristina

April 22, 2021

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Slow and incompetent

Difficult to get hold of, rarely return calls or E-mails, slow and unprofessional. 5 months in to a remortgage and still none the wiser as to when we complete. Lots of mistakes are being made, and poor communication. I wouldn't recommend Mark Lloyd or this company

Lawyer named in this review:
Mark Andrew Lloyd

Mark Andrew Lloyd

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About this branch

Regulated by

Legal services

Personal areas of law

Consumer
- Consumer Disputes
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Housing & Property
- Anti-social Behaviour
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Money & Tax
- HMRC Tax Investigations and Disputes
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Personal Injury
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Professional Negligence
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Wills, Trusts & Probate
- Probate
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Business areas of law

Company & Commercial
- Commercial Law
- Employment - business
- Tax
Energy & Transport
- Maritime and Shipping

Cook & Talbot Limited

How Cook & Talbot Limited Compares

Value for money

Satisfied with
outcome of matter

Rankings by area of expertise

Cook & Talbot Limited only have 18 reviews listed here

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4.6/5

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5.0/5

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4.3/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Professional Customer Service right the way through to Completion !

Quick House Purchase

Conveying

Customer Service Excellent - House Purchase.

Brilliant throughout!

Happy first time buyer

House sale and purchase

Incompetent solicitors

Terrible Experience AVOID!!!!!!!!

Slow and incompetent

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Request an appointment

Cook & Talbot Limited

How Cook & Talbot Limited Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Cook & Talbot Limited only have 18 reviews listed here

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Harrison Drury & Co Ltd

4.6/5

Spence Family Law Solicitors Limited

5.0/5

Fletchers Solicitors

4.3/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Professional Customer Service right the way through to Completion !

Quick House Purchase

Conveying

Customer Service Excellent - House Purchase.

Brilliant throughout!

Happy first time buyer

House sale and purchase

Incompetent solicitors

Terrible Experience AVOID!!!!!!!!

Slow and incompetent

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter