Bond Turner Limited

0151 236 3737

We are a niche, multi-disciplinary law firm specialising in Complex Claims, Professional and Clinical Negligence, Personal Injury, Historic Physical & Psychiatric Abuse, Credit Hire and Road Traffic Accidents.

Also known as - Been Let Down

Address
The Plaza
100 Old Hall Street
Merseyside
L3 9QJ
0151 236 3737
www.bondturner.com

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Accreditations

Other locations

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How Bond Turner Limited Compares

Value for money

This firm - 90%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bond Turner Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bond Turner Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 20%

Overpriced 22%

About Right 56%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 89%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bond Turner Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bond Turner Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 89%

No 11%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Bond Turner Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

2nd / 4

269th / 4645

Housing & Property

1st / 2

642nd / 4271

Personal Injury

2nd / 3

222nd / 2396

Professional Negligence

2nd / 3

100th / 1210

Clinical Negligence

2nd / 3

111th / 946

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

617
Very Good

26
Average

6
Poor

5
Awful

76

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Bethany

November 21, 2024

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Take most of your compensation and your left with pennies

I was lied to too from the beginning, I was told 25% commission they will take from my pay out. Oh no it’s 50% plus an extra fee

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sean

September 15, 2024

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Negligence claim

Helen Neville handled this claim with great professionalism and kindness. Helen kept us updated throughout the process and was extremely helpful, prompt and reliable. All the staff involved we so friendly and approachable and nothing was to much trouble when we needed guidance. We would have no hesitation in recommending Helen and her team to others in similar situations.

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AHY

September 06, 2024

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Lie, change the topic on the spot

Firstly where to I start I don’t know, don’t have much knowledge about how the law works, I’m the witness for one of their Clint, they took witness information from me over the phone, also they said if any need for attented to the court, can I do it? I said yes because that incident happened in front me. That phone conversation was long time ago, finally the court hearing is 06/09/2024 on Friday at 10am, they told me transport will be provided also any lose of earning I’ll have to submitted on court hearing day, I was like ok, it was London to Manchester return job, I even told them can they pick me up from my sons school at 9am that lady said, it has to be earlier then that because of traffic and you will have to talk with their Clint representative, I said ok, in my mind if my wife can’t take my son to school then will skip on this day, because I have 2 other toddler at home.
Now I have been waiting since 8am from morning no one came to pick up, I was calling their landline and WhatsApp, suddenly one text came on my WhatsApp which is they settled the case one day before, now the question is if they have WhatsApp connection with the Clint or witnessed why they didn’t let them know?!!! You don’t have to attend. I called them over the phone they were trying to established so much things like they were doing hearing court over the phone, before I even said the compensation word they said we are sorry we can’t pay the compensation. Imagine law farm like this, where is the professionalism. And they asking so much tax return XYZ, over the phone for not to pay the compensation. I don’t understand all of this Law and XYZ if I knew then I would hire you as an employee and I would be boss for my own Law farm, but employees like you i wouldn’t hire because you are disgraceful for any law farms. People have planned so much things on the latter it says whole one day, before the weekend I would clear much of my other works that I didn’t booked it for your court hearing. It’s shame that you treat Clint and their witnesses like the way your farm wanted. I hope your farm pay back badly, even if you become a bankrupt. I have 3 children. I will tell them never ever work or become solicitors or lawyers. Because too much story you will have to make up. And it’s not healthy for human life for few thousands,
And my compensation it’s not made up story like your protocol book. It’s 100% Crystal.
clear.
Note: watch they may came up with return reviews, smiler story but it will be according to their protocol. And they attachment with email like please email or call us for further discussion. Discussion has been done and you fail to do so.
Few evidence. Shame shame shame #BondTurner law firm
Also I’m not so good at my English grammar while writing.

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nick

February 08, 2024

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Bond Turner

Helen Neville from Bond Turner was brilliant..she handled my claim professionally and was very helpfull all the way through my case which took quite a while to be settled..overall i was delighted with the outcome and with Bond Turner aswell..

Date of experience: 08 February 2024

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John

December 05, 2023

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Vw claim

Vw emissions claim expected a larger amount of cash than actually received. Bond turner took a vast majority of the claim and paid me a very small few hundred. Very disappointed.

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Bud

October 05, 2023

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VW Claim

Pocketed approx 75% of my VW payout, avoid is my advice. At least Turpin had the decency to wear a mask.

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Mark

September 13, 2023

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Use a professional outfit

3000 pounds I was told I could be offered for compensation, then advised take the settlement as it best deal I could get at 1000 pounds then proceed to offer me only 203 pounds. avoid this crook firm

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Laurence

August 11, 2023

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Emissions claim representation and results

Very poor result for me and very good for Bond Tuner, perhaps unsurprisingly, as they are the law professionals here, very slippery fish to deal. I do have some compensation which I probably would not have achieved on my own but with another company I would probably achieved a better result.

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Adeel

July 27, 2023

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Dont know what to do

been over 6 months with them but only got calls from them to provide my personal banking details or i would have to pay bond turner over 15K pounds. Good luck calling them. never been able to speak with my case handler, no updates whatsoever. Just waist of time. worst decision to go with them. Avoid them and go with someone local firm. better

A representative from Bond Turner Limited responded to this review on 31 July, 2023:

Dear Adeel, we take all feedback seriously. We would like to know more about your experience and would welcome a conversation with you. Please do email us at clientsupport@bondturner.com with your case reference number and a member of our team will be in touch with you. Thank you

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Simon

July 25, 2023

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vw diesel claim

Feel completely ripped off by this company

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Reviews collected from

Annmarie

December 18, 2024

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Annmarie

5 star rating for this company I have had the pleasure of dealing with theses people and I would recommend to anyone absolutely brilliant

A representative from Bond Turner Limited responded to this review on 19 December, 2024:

Hi Annmare, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.

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Hamilton

December 13, 2024

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Hamilton

(Translated by Google) My experiences are not good, at the beginning of the processes they are very attentive but then they only know how to ask for documents after documents, I have a 2022 process that has already been finalized, the amount has already been paid by the 3rd party, they claimed that I did not contribute to the process and the amount would be retained with them, I have email proof of everything I sent to them, but when I call them to talk about this process, they say it has already been completed.

(Original)
Minhas experiências não são boas, no início dos processos são muito atenciosos mas depois só sabem pedir documentos atrás de documentos, tenho processo de 2022 que já foi finalizado, o valor já foi pago pela 3 parte, eles alegaram que eu não contribuí para o processo e o valor iria ficar retido com eles, eu tenho provas e-mail de tudo que enviei para eles, só que quando ligo para eles falo desse processo, eles falam que já foi finalizado.

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Catrina

December 11, 2024

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Catrina

Very efficient service. Prompt to reply with any queries.
Friendly and helpful

A representative from Bond Turner Limited responded to this review on 19 December, 2024:

Hi Catrina, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.

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Natalee

December 06, 2024

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Natalee

I would definitely recommend this company to any of my friends/family they are very hands on to get the job done any they also kept me informed at all times about the case

A representative from Bond Turner Limited responded to this review on 19 December, 2024:

Hi Natalee, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.

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irene

December 02, 2024

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irene

I had a problem with my Housing association, for 17 years. In the end I got intouch with a Bond Turner. They two solicitors that was handling my case, were excellent in explaining the process of my claim. Getting intouch with Kylie and Melissa was so easy. Emails and calls were answered within two days.
In two years, of my Housing association making problems, shabby work, appointments not kept, ect.
Melissa never gave up, keeping me updated every step of the way.
Highly recommended, 5☆.

A representative from Bond Turner Limited responded to this review on 05 December, 2024:

Hi Irene, thank you for your review and comments. We are glad to hear that Kylie, Melissa and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

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