With regards to the business itself, it was perfect, the receptionist and solicitor were friendly, helpful and diligent, they are definitely worthy of the 5 stars as I couldn't fault them in anyway.
However, the building they work from was a disabled nightmare... Uneven and worn out stone steps made it impossible for wheelchair users to gain entry. As for people with mobility issues it was unsafe. There was no handrail, but did have a spiked metal fence either side of the steps which, with careful use could help. There could be the ability to install a handrail on the metal fence? And visual aids on the worn part of the steps.
Once inside the floors were uneven and had moving mats. The doors were narrow.
This reflects on old towns not accommodating for disabled users which I find Holbeach to be the worst in this area.
I did not ask if there was another entrance. But did find their spalding site to be disabled friendly for future use.
I did not book this appointment, I was there to help with a documentation.