Tim
Collected on:
Stay Away
Unfortunately you have to leave a star to leave a review.
I wouldn't even give them that.
I had a case originally with Fuse Legal in 2022, then they got taken over in 2023 by Sandstone Legal, I had a client portal with Fuse Legal that I can no longer access or have the link to. I had been in regular all throughout this time about updates on my case. Operatives have recently left and when I finally got hold of someone they informed me that they had no case and couldn't find anything for the details I have provided. To be told & challenged as to why I didn't have my case number.
Being that it was all through a portal, and that I was corresponding with people on email who evidentally was ok to give me updates, I assumed that they had my details. Yet no one has ever put a referrence number on the emails to ensure these emails are being allocated to the correct case.
My highest concern here is that I have been corresponding for over 2.5 years with operatives from the original Fuse Legal & then Sandstone. I have provided all email chains dating back to 13/05/2022 and the last email I had from the operative before they left was on 01/07/2024.
They continue to think there is no issue or case and that if I want to take things further formally with the SRA or ICO I would need a referrence number. Yet they're not acknowledging the length of time I have been in correspondence and have provided this evidence.
It seems that others have issues with cases going missing. They now seem to be ignoring my emails, likely because they're at fault and do not have any consideration to the mental impact this has caused me with the stress of worrying about my personal data.
I would stay away from Sandstone Legal!!
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