Steven
Collected on:
Doubled my Bill from the initial quote and held documents to ransom..
This review is for a different branch.
I initially went to Pomphreys as they had dealt with multiple house transactions for me and my family and they were seen as a safe pair of hands..
How wrong could we have been.
We agreed on a price for some documentation following my father death and they were listed on the .gov website as being able to carry out this service. As it goes I now know that they had never done it before and were making it up as they went along resulting in delay's.
I received a bill for the agreed amount and then a few days later another bill for the same service but almost double the amount. I took it up with them but they were not interested and just stone walled me with that they felt the new invoice represented a "fair value" given the "additional work". The only additional work was that they didn't have a clue about the process and messed it up, this was not on me!! They would then not release the documents till the new amount was paid in full!!
I will no longer use Pomphreys for anything and I will make sure that none of my family or friends do either. They were our go to for property purchases and advice but no more!!
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