Ben &
Collected on:
Highly Recommended
I highly recommend Cook Taylor Woodhouse, especially Lavona. She is extremely knowledgeable, helpful, and prompt in responding to enquiries.
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- Address
- ME16 0LS
- 01622 687777
- ctwsolicitors.co.uk
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How Cook Taylor Woodhouse Limited Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cook Taylor Woodhouse Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cook Taylor Woodhouse Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cook Taylor Woodhouse Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cook Taylor Woodhouse Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Cook Taylor Woodhouse Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Jessica
Collected on:
Avoid at all cost.
Dreadful Experience. Ended up doing the work myself towards the end.
Never got phone calls returned, when demanded a reply got threatened and told it would cost more.
Most stressful experience in just trying ti get hold of them, wish I pulled out when I had the chance but glad I stuck with it now(Thanks to my selling Agent)
Pretty sure at some points she had no idea what she was doing.
Just avoid at all costs.
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Louise
Collected on:
Very disappointed with service
I could never get through and messages left were never answered ..I had to chase up everything, as did my estate agent. I even had to chase my money as it wasn't received on the completion day I received it 3 days later after eventually getting though and a very stressful weekend.
I wouldn't recommend them at all
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S
Collected on:
One Star is too generous
I can say that hand on heart dealing with Hugo Parnell at the Maidstone Office is quite possibly one of the most traumatic experiences we have ever had. How this man qualified as a Conveyancer is beyond me. A simple purchase from a family member turned into a 5-month ordeal causing a huge amount of stress to two family members who are in their 70's. Cook Taylor Woodhouse are quite frankly a far cry from the once decent firm they used to be and thanks to their total lack of professionalism and woeful service ended up costing us thousands in additional stamp duty. Letters that were written to the MD Martin Bowers were ignored as were various communications to their so called business development manager Diane Searle. All who were involved in this transaction went out of their way to purposely delay our transaction which I find totally unacceptable. If my in-laws had more fight in them they would without hesitation report Cook Taylor Woodhouse to the law society.
I hope this true account of our first hand experience with this firm goes some way in deterring others from having to go through the same ordeal we did .
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Matter Type:
Housing
Ray
Collected on:
Purchase/Sale of properties.
Very good friendly service with rapid responses to phone calls and good advise. Would recommend for sale or purchase
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Ross
Collected on:
Brook Illing was excellent
This review is for a different branch.
Brook Illing was excellent, he took over the conveyancing for recent house purchase at a critical moment but quickly got up to speed and executed all remaining process and transactions in an efficient and timely manner. I would have no hesitation in recommending Brook.
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Matter Type:
Commercial mortgages
Tim
Collected on:
Horrific. Don't deal with them. Please, just avoid them.
This review is for a different branch.
Part 1: Delays. Dealing with CTW solicitors has been full of delays. Even now, despite them saying they would complete on the 25th October, they still have not completed over 1 month later. I've requested a meeting with a director 3x and they won't even respond to my requests. I've been dealing with Farhat Ahmed which has been a complete utter absolute horrible nightmare. It's been such a painful experience that I'm just gobsmacked and exhausted with him. Even my mortgage company is complaining. I've been a longstanding client of CTW Solicitors and its just got so much worse there over the last 12 months. The delays don't just negatively affect one side, they affect both parties, and the seller has become increasingly and thoroughly annoyed with CTW solicitors too. There is no way I could recommend them based on how I have been treated, which is really badly. Just avoid. Please, just avoid.
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Matter Type:
Residential Conveyancing
luke
Collected on:
Poor communication and overall bad experience
This review is for a different branch.
I put 2 stars because ultimately the conveyancing was completed but it was a slow and painful process.
We had many questions from our emails ignored and had to wait long periods of time to get a responses which often did not answer anything for us.
Our concerns were raised several times but they were never acknowledged until the final day we had to agree to an exchange where there was little choice for us to proceed and hope for the best or have the sale fall through.
I really hoped they would prove our concerns wrong on many occasions but not once did i feel like a client who was paying for a service.
I have issued a complaint and may change my review depending on how it is dealt with as i would much rather leave a positive review than negative.
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Jamie
Collected on:
Incompetent
This review is for a different branch.
Solicitors were unable to handle even the mildest of complexities in a house purchase. They lack expertise and are not able to change their opinions even when presented with clear evidence that contradicts their initial view. They seem more concerned with forcing us to pay them for unnecessary extra services than actually delivering for us as clients. As solicitors, they failed to provide competent and reliable legal support for a house purchase and tried to outsource a lot of the complexities to me as the client. I ended up having to sack them mid-transaction and move to another solicitor who was much more efficient.
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andrew
Collected on:
Hopeless at replying to messages. Hopeless at doing what they say
This review is for a different branch.
Completed sale on property October 2023. They wrongly apportioned service charge for which i have provided evidence as requested.
When i pointed out (after the event) i was told by one lawyer would sort. She did nothing and stopped replying to my emails. Then a Sadie said would get file and sort. Then did nothing and stopped replying to my emails. After gap a few months an Ellis Thake said would sort. Keeps saying will get my file. Then ignores my emails. Been with him since 28 June - still saying will get file!
NO-ONE THERE TAKES RESPONSIBILITY. Maybe all waiting to leave and dump on somebody else!
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About this branch
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