Matter Type:
Probate
Wendy
Collected on:
Terrible communications & customer service
Having initially instructed Frederic Hall to obtain a Grant of Probate then deal with the admin' of my deceased father's Estate, everything seemed to be moving along nicely, albeit slowly, presumably, because of Covid. That was until I found out that they had been holding over £2k of my money in their Client Account for the last year and another £16k for over 3 months. It was only after this discovery that I was offered monies from the Estate to reimburse me for the numerous bills my husband and I had settled, bills they had been made aware of. Worse, when we raised this issue, It was suggested that I either deal with the Estate myself or instruct a new solicitor. Similarly, my complaint was dismissed. To cap it all, in an attempt to remove my review, I've just been told that they want proof that I was their client. Unbelievable audacity. I (W F Wells) most certainly wouldn't recommend them.
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