This company should probably not exist in the current form it operates.
For a simple - no chain house purchase we spent over 6 months of back and forth considering that both the seller and the buyer were using the same company, but different branches. These people simply had no idea what their colleauges were asking for and they virtually relied on us to mediate between the 2 offices.
It all culminated with them saying they would drop us as clients due to an error that they made one day prior to exchange. They owned up to it after we escalated that to the company's directors, but never apologised for it. I say that again, the day before Exchange, they were willing to drop us, putting their professional shortcomings on us. 6 months and back and forth and they resorted to an email saying that they cannot work with us any longer.
I could even in my life expect this level of amateurism and disrespect from a law firm. I've never been more disappointed with any service provider in my whole life, but I guess it's a first.
We dealt with 4 different paralegals here throughout the 6 months, and at one point I was messaging an "Amy" but a "Lewis" or a "Michelle" would reply. It's a complete joke of an organization at that level, and they only take you seriously when you threaten with official complaints and the ombudsman.
Try to avoid if you have a better option.
