Andrew
Collected on:
Professional and compassionate, with a realistic mindset.
In 2017 I was hit by a car, at first I was not going to pursue a legal claim as the driver was untraced. After being told about the M.I.B scheme I contacted the Motor Insurance Bureau directly, and I started the claim process independently. It was about 3 months in, the claim handler there advised me to speak with a legal adviser as the claim was complex due to life changing injuries. After several meetings with different local firms and an ambulance chaser firm, I chose Furley Page due. This was due to how professional and compassionate Kelly came across. I took the file in to her at the Canterbury office. After a few days I got call advising the case was something they would be willing to take on, which was discussed at a team meeting. The case was passed to Ross Rowland, this was due to the loss level of the claim.
Ross was clear from the start, the terms of business and insurance policies were explained in clear terms, we were aware there was no time scales due to complexity, and also dealing with an untraced driver claim.
I had passed the case over with liability already confirmed by the MIB, it was all about level of injury and losses.
Covid delayed the case, along with slow responses, and poor rehabilitation put in place by the other-side. (FP had no say in this, as liability had already been acknowledged).
In the end the case was settled out of court at a value in excess of £1.2m.
This included Furley Pages success fee, advances, and rehabilitation costs.
We were delighted with the advice Ross gave, and we were able to make an informed decision throughout the case, especially on the first offer, of just over £700000. We were able to counter the offer at almost double, but had to take into consideration different factors which could have had a negative impact on the offer. His advice to seek further council from a barrister, just showed we made the right decision instructing the firm.
Ross’s manner was always professional, even when dealing with my emotional wife. He showed compassion while still holding that clear professional boundary. The communication was always to the point and he took on board what was said to him. He always acted in our best interest despite the firm taking on the risk of a financial loss.
He was always realistic and never misled us. His level of communication was good, he would always respond saying he had received something, would only contact us when needed. However, he also would make time; We had many conversations where I called saying, “just a quick-one”, an hour later we are still talking.
I can’t thank him enough for how he dealt with this sometimes frustrating and complex case.
Although the money helps us, it does not replace what I have lost and have to go through daily. Without him, this case would have been settled massively under value.
Ross and his team got the best outcome for my family, and I can’t thank them enough.
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