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Solex Legal Services Limited

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Solex Legal Services Limited

How Solex Legal Services Limited Compares

Value for money

This firm - 36%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Solex Legal Services Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Solex Legal Services Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 62%
About Right 36%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Solex Legal Services Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Solex Legal Services Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 17%
No 83%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Solex Legal Services Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Solex Legal Services Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 20%
No 80%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Solex Legal Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Solex Legal Services Limited only have 139 reviews listed here

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Review Sources

Client Reviews

1.6/5

Reviews summary

  • Excellent

    18
  • Very Good

    5
  • Average

    0
  • Poor

    3
  • Awful

    113

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Jonathan

Jonathan

April 12, 2024

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DO NOT USE UNDER ANY CIRCUMSTANCES

DO NOT USE UNDER ANY CIRCUMSTANCES
This company are doing the conveyancing for my recent mortgage application with Halifax. They send Microsoft Word documents with Macro's enabled to you via email - this is a classic phishing/malware attack vector. Macro's allow custom written code to be executed on your device with escalated privileges. It could therefore install a keylogger, install an APT, or reach out to a command-and-control site and download a malware payload.
You should never open a document that has Macro's enabled unless you explicitly trust the author with your life! There is absolutely no justifiable reason ever for a solicitors to be needing to use Macro's, and then sending these documents onto their clients.
It's an unimaginable security risk, and speaks volumes - they obviously do not care about IT security in any shape or form, or you, their client's data. I can not stress strongly enough - DO NOT USE THIS COMPANY, DO NOT OPEN AND DELETE ANY ATTACHMENTS THEY HAVE SENT YOU!

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Susan

Matter Type:

Residential Conveyancing

Susan

November 02, 2023

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Just dreadful

Tick all the boxes below. They do pick up the phones, and try to help, which is at least something in their favour.

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Joana

Joana

October 31, 2023

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Really Poor service

Recently remortgaged and Solex were the solicitor company appointed by the new lender.
Very poor communication and there was an unjustified delay on processing my paperwork resulting on me paying a very high mortgage payment due to the high interest rate. Made a complaint 10 days ago and up until today I had no answer whatsoever from Solex.
I do not recommend this company to anyone and really don’t understand why bank uses companies like this one to provide services for them. Shocking!!

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Roy

Roy

September 25, 2023

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Sales & Purchase

We recently appointed Solex for our sales and purchase and was absolutely delighted with the service. It was an awful experience with the other sides but our Conveyancers Fiona and Sneha were amazing. They kept us fully informed throughout the whole process and was able to put our minds at ease that, sometimes this service is complicated but you just have to allow the process to move forward which it did. The star ratings do not allow for the actual review because we would certainly score Solex more than 5 stars! Highly recommend this firm.

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Scott

Matter Type:

Residential Conveyancing

Scott

September 22, 2023

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They really are as bad as everyone says

I'm not usually one to leave bad reviews but if I can help just one person not use Solex, I will be happy.

Like many on here, I was automatically appointed Solex by Halifax for a simple transfer of equity. After 2 weeks I switched to a local solicitor and I am so glad I did. Yes, I had to pay for the local solicitor, but Solex are really not even worth the 'free' service they provide. There are plenty of people on here who waited months to jump ship. I'm so glad I did after three weeks.

You are sent emails with errors, poorly formatted letters with mistakes and you are required to fill out a lot of the paperwork on your own without support. I sent 6 emails to Solex during my three weeks using them. I never received a reply. You cannot speak to your case handler. There is a phoneline you can ring, and after 30 mins on hold you speak to someone without legal training.

They continue to send me emails and letters which bare no resemblance to my case, or the fact I switched solicitors nearly 3 months ago.

They are the worst company I have ever dealt with. I think it's unacceptable that Halifax continue to use them.

If Solex are appointed as your solicitors, please change as soon you can. Most local solicitors are on Halifax's panel - you can check this easily. But avoid waiting to see if things improve, because they do not.

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Michael

Michael

March 29, 2023

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Disgrace

This company are an absolute disgrace.
Unable to complete a transfer of equity and remortgage.
You get ignored, emails not replied to, impossible to speak to your ‘case handler’
Their incompetence has costs me thousands of pounds already.
Absolutely disgusting that Halifax continue to use them. They should be shut down.
The amount of stress, anxiety and financial loss these people have caused me because they seem incapable of doing their jobs should be criminal.
If you are advised to use them for your remortgage refuse. The reviews all over the internet should be a clear enough warning. I wish I had looked into them rather than just going with the advice of my mortgage broker.

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David

David

February 07, 2023

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Poor communications

Started a remortage through Halifax, who are using Solex Legal Service for the legal work.
Already having problems with Solex less than a week after starting the process.
Why would a big bank like Halifax want to work with this company, my experince so far matching the 1 star reviews on this website and I am considering pulling out of the remortage due to Solex rather than trying to continue through Solex.

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John

John

January 20, 2023

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Excellent, can't fault the service, special call out to Sarah Shaw.

Ok, I have a flat and I'm a landlord, so its always slightly complicated to remortgage, lease's and AST of the tenants. 5 years ago with another firm I had a totally miserable experience. So this time, credit where credit due, I can't fault the service, I remortgaged when Liz Truss was making a complete howler of the economy, I went from a choice of 90 mortgages down to 5 in a matter of days, so you can imaging how busy Solex were during this time, and yes it took 30 minutes to get through initially, but the call wait times reduced as economic normality returned. Shout out to Sarah Shaw, who was brilliant at explaining what was required of me, and there are others just as good. I complete on 1st of Feb. Thank you so much.

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Anna

Anna

December 19, 2022

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Not a single human response in over three months

I was forced to use Solex by a mortgage company and it was honestly the most frustrating and stressful experience of my life. They would take six weeks to read an email despite needing to get it resolved quickly. If you have a choice avoid them at all costs

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Jonny

Matter Type:

Residential Conveyancing

Jonny

October 25, 2022

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Absolutely shocking service

I've got no real case handler, i have spent over 8 hours on hold in total and only half way through the process of a remortgage. They make errors, don't communicate and their online system is full of glitches. AVOID.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Immigration
    • Administrative reviews, appeals and judicial reviews
    • Ancestry visas
    • Applications for discretionary leave
    • Applications to extend leave to remain or for settlement
    • Deportation appeals
    • Entry clearance applications and appeals
    • Family Based Visas
    • Family Reunion Applications / Appeals
    • Family Visit Visa Applications /Appeals
    • General Visit Visa Applications / Appeals
    • Illegal Workers and Civil Penalties
    • Immigration Law
    • Indefinite leave to remain applications
    • Marriage Applications/Appeals
    • Nationality, Citizenship, Registration application
    • Partner and family visas
    • Re-entry bans
    • Settlement Applications and indefinite leave to remain appeals
    • Tier 1 (investors, entrepreneurs and exceptional talent)
    • Tier 2 (sponsored skilled workers)
    • Tier 4 (students)
    • Tier 5 (temporary workers)
    • UK ancestry
    • Visas
  • Wills, Trusts & Probate
    • Probate
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Commercial Law