Matter Type:
Contractual Disputes
Ian
Collected on:
No response to emails, and didn't grasp the matter in hand.
This review is for a different branch.
After initially speaking to one of their solicitors, I decided to instruct them to deal with a landlord dispute. However, once instructing them, it turned out that the Solicitor I spoke with had left. Nevertheless, I placed money on account with them, sent over a plethora of files, and had a Solicitor review the files, and advise me on the steps to take. One of which was to request clarification on a few things that the Solicitors could not understand.
However, then THAT solicitor left the company, and I was left dealing with no less than three different trainee Solicitors, who kept asking the same questions, to which I had already answered, but coudn't grasp the situation completely.
Throughout all this I kept expressing my frustration that they didn't seem to understand things, but they barely responded to emails, and when they DID, they would go over the same things.
We then went a period of almost TWO MONTHS without any response, and then when I finally emailed to say "Look, why is it taking so long?" they replied back within an hour with what can only be described as a letter to close this case, without actually addressing my concerns.
They sent a letter out to the wrong people on my behalf, and had the nerve to say "as a gesture of good will, we've not included any costs for the letter sent to the wrong addressee, but have charged for the preparation of this."
Maybe this is just a fault of the trainee solicitors, but I would definitely NOT recommend them to anyone.
Furthermore, despite complaining several times, I've received no apology or explanation.
Not once did they call me on the phone, at times it felt like those automatic response chat bots.
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