Mckenzies

It's absolutely shocking. Avoid at all costs they are misleading and expensive.... initially, you think that Nev is going to represent you he's just the face of the company.. On the day at court, I was given a trainee solicitor to represent me ( who was contracted out by Mackenzie). He knew nothing about my case.. spent thousands
Please avoid at all costs!!!.. financially and professionally

The response from your company regarding this review is disgraceful. Here is the proof.
You will note that anyone who leaves a poor review, you say that you've never represented them.

This is definitely not a fake review you 100% did represent me do not accuse me of lying this is exactly what I'm talking about regarding your company..

McKenzies solicitors
Totally professional & unbelievably helpful, they definitely go the extra mile. I've used McKenzies for ovr 25yrs & I'd highly recommend them to anyone who wants a first-class service from professional solicitors be that criminal law or family law go to these guy's. I can't thank them enough for all their help & straight talking advice.
One very happy customer
Mr Carl walker

Lash was brilliant

My father died in 2019 and went to Tina Brown to write his will. I contacted Tina in 2019 to have a copy of the will and she said she cannot give me a copy. I contacted my solicitors who advised I can get a copy when the will ends up in the public domain. My father left me something in his will and till this day, Tina has not reached out to me and it's been more than 3 years. Tina and this firm are supposed to oversee a legal document such as a will!
I sent an email on the 4th November 2022 and I received a failure delivery notice, because this firm has blocked emails coming from gmail via their firewall. My sister forwarded my emails, sent chases and called Tina and she has not responded. Someone from the office left a message for me to email the same email address, after I said in my voice mail that they have blocked gmail.
I tried to contact her office and I went through to her voice mail again and she still hasn't contacted me.

I complained using the online form and asked for the complaint procedure and I never received this. Tina eventually reached out to me to say she has the cheque and some emails do come through, 4 months on I am still chasing her. Her famous line is I work part time (for more than 3 years??). The latest is she’s off sick but never contacted me to say she’s back in the office. I asked her if her availability is that bad (which it is), then why do I need to deal with her. Someone else can do this on her behalf.
Like the rest of the reviews I would not recommend anyone to appoint this firm to write their will or any other service. Your wishes will not be actioned and your loved ones will lose out. Last thing you should be thinking about when the deceased did everything the legal way and paid for this service.

I am not at all surprise with the responses to other reviews 'This is a fake account and I am reporting you to Google'. That comment really goes to show you what type of firm this is, lack of accountability and how incompetent they are. Ownership is required here for the poor service received. A major shake up is needed and a long list of service improvements. I will be taking the matter further with Tina and this firm. I will be reporting them. They shouldn't be providing legal services at all!

BTW this firm can try the threats of fake review and I am reporting because I have the evidence the WILL and all the comms!!!

Zero communication about an on going case, look elsewhere.

Edit : Hilarious they’re calling this review fake, my reference was NEV/DOW014/001and my initial point of email contact was Elaine Niyazi.

For a law firm not to know that a false statement of fact is libel is both sad and a damning inditement of the firm.

I will be reporting this to the SRA as this seems to be a continuing bad faith practice of dealing with any criticism.