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Excellent does not necessarily mean âcheapâ. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Shentons Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Shentons Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a âReviewSolicitors scoreâ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Shentons Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Shentons Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either âYesâ or âNoâ.
The above score is a simple percentage representation of the total amount of clients who selected the âYesâ option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Shentons Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Shentons Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either âYesâ or âNoâ.
The above score is a simple percentage representation of the total amount of clients who selected the âYesâ option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Shentons Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Residential Conveyancing
Toby
Collected on:
Michelle was brilliant with the conveyancing and made the whole process simple and easy. Michelle kept us updated and the purchase of the property was brilliant especially being first time buyers. Thank you again Michelle đ
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Matter Type:
Residential Conveyancing
Tiffany
Collected on:
We used Shentons as our conveyancers to sell our old house and buy our current one. They were brilliant from beginning to end - always at the end of a phone call or email, quick to respond, thorough with every detail and very professional. Iâd recommend them to everyone if you are looking to make a stressful procedure as smooth as it can be.
A representative from Shentons Solicitors responded to this review on 19 June, 2024:
Thank you so much for your kind review! We're thrilled you were happy with our services.
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Matter Type:
Residential Conveyancing
Emily
Collected on:
I had a great experience with Shentons' Conveyancing team, we found buying our first house quite a stressful process and they supported us every step of the way.
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Matter Type:
Purchase and Sale
Debbie
Collected on:
Very positive experience. Our sale was complicated and we had our fair share of curve balls but our Conveyancer, Michelle was calm, proactive and professional in resolving the issues. We wouldn't hesitate to recommend Shentons.
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S.Hine
Collected on:
Do not use this firm. In my desperate hour of need, I was not helped and it made my impossible situation even more difficult. Rude, unprofessional, uncaring. Initially told that my solicitor was constantly "out of office" or "on holiday" or "attending a family emergency" All of this was a way to avoid dealing with issues instead of being honest and saying we can't help or give appropriate helpful advice and find another firm. You deserve better - find a compassionate and professional firm, there are lots out there.
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nicholas
Collected on:
Alexandra Chessum of Shentons represented us in a family matter that involved the incredibly difficult situation of stolen identity and proving that various driving offences were committed by a third person over several months using a stolen driving license. This involved 3 different courts covering 3 different cases. Alexandra showed incredible skill and tenacity through tireless work, professionalism and (to my family) compassion and understanding whilst handling our case. The end result was that all charges were dropped, and all penalties and judgements reversed, which came as a direct result of her incredible efforts.
Alexandra is a credit to her profession and Shentons as a company, and darn nice person too! We as a family happily send this endorsement and cannot recommend Alexandra or Shentons highly enough. A first-class service from a first-class solicitor!
With immense gratitude. Nick Hughes.
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Craig
Collected on:
From the first call getting through to the receptionist who believed that it is perfectly okay to constantly interject and talk over you. And then make it out that you're being a difficult person. From there the unexplained delays in response and total lack of response to direct questions have been the flavour of the day.
When raised with the "trainee" solicitor - I was told in no uncertain terms that I'm not important enough and there are many other cases which have a higher priority than mine and that she has been on courses and hasn't been in the office... These are of concern to me how?? Clearly the trainee has far too much work to do and really should attend a professional conduct training course on how to respond and the etiquette surrounding professional communications.
Do yourself a favour and find an alternative.
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