Matter Type:
Purchase and Sale
Christine
Collected on:
A hugely stressful and unsatisfactory experience
I instructed Twomlows in Monmouth to conduct the conveyancing on my property. Whilst I do not doubt the authentic niceness of some of the people there, the service was truly dreadful, culminating in my completion funds going astray due entirely to their error. I spent the whole weekend extremely anxious as to why my ex partner had received his share of the funds (on completion) but I had received nothing. I asked several times for a copy of Twomloes' complaints procedure, but nothing was ever forthcoming. Eventually, I was offered £100 "compensation" which I rejected. This was then doubled to £200. Perhaps worse than anything was the total and complete lack of empathy shown by partner, Chris Prigg, once the error had been rectified (through hours - literally- of my time on the phone). He was difficult to contact, curt and didn't even offer to pay my "compensation" by BACS (offering only by cheque). I would never ever use this firm again - and would urge others to avoid them. Even putting aside the fiasco on completion (and the afternath) their service really was dreadful.
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