4 Reviews of Twomlows Limited rated 1.0/5 in Chepstow

How Twomlows Limited Compares

Value for money

Limited data.

This firm - 37%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Twomlows Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Twomlows Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

Limited data.

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Twomlows Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Twomlows Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 25%

No 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Reviews summary

Excellent

0
Very Good

0
Average

0
Poor

0
Awful

4

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Matter Type:

Child Law

Hannah

August 30, 2019

Report to admin

Collected on:

Appointment booked and solicitor not even in that day

Explained to a lovely lady on the phone that we needed an appointment that week as my husband was away the following week and then we had something that was being looked at in court the following Monday. Appt booked for 4pm on a Friday. Turned up and we were not expected but asked them to check in the diary and we had actually been put in by a person that had conveniently left the day before. Turns out the solicitor we were meant to see wasn’t in on a Friday anyway. Left to wait in a side room with flies flying around whilst having to listen to a woman In the office next door moaning about how awful a week they’ve had whilst they tried to scramble something together. Shoddy shoddy service. Don’t waste your time or money.

Was this review helpful?

Valerie

July 31, 2021

Report to admin

Collected on:

So disappointed with service

This review is for a different branch.

This should have been a straight forward case. The will was clear and concise which was done at Twomlows years ago. I needed to get this sorted as soon as possible due to illness, but was not bothered with our situation. Very nice on phone but did not deliver.
Very very disappointed with my treatment making my illness worse with the stress.

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

P S

July 30, 2020

Report to admin

Collected on:

Total contempt for their Clients

This review is for a different branch.

If you are expecting a prompt and professional service where you are respected and valued as a Client and customer, DO NOT use the conveyancing department of Twomlows.

They rarely reply to emails, do not return calls and go on leave and remain uncontactable for weeks on end. They do not share important information with Clients, don't keep them updated on the progress of the case and are generally unhelpful. They don't follow their own Terms and Conditions and any agreed terms are ignored.

When a concern is raised, rather than address it in a professional manner and seek a resolution, they are more likely to ignore, insult and blame the Client and refuse to represent them. They are arrogant and unaccountable; referring to their clients as being less favourable than criminals.

While I was hoping to complete on a set date, just 2 days before they refused to act for me and informed the vendors solicitors they were no longer representing me, throwing the entire purchase into jeopardy.

You have been warned!

Was this review helpful?

Housing & Property

Matter Type:

Purchase and Sale

Christine

October 26, 2018

Report to admin

Collected on:

A hugely stressful and unsatisfactory experience

This review is for a different branch.

I instructed Twomlows in Monmouth to conduct the conveyancing on my property. Whilst I do not doubt the authentic niceness of some of the people there, the service was truly dreadful, culminating in my completion funds going astray due entirely to their error. I spent the whole weekend extremely anxious as to why my ex partner had received his share of the funds (on completion) but I had received nothing. I asked several times for a copy of Twomloes' complaints procedure, but nothing was ever forthcoming. Eventually, I was offered £100 "compensation" which I rejected. This was then doubled to £200. Perhaps worse than anything was the total and complete lack of empathy shown by partner, Chris Prigg, once the error had been rectified (through hours - literally- of my time on the phone). He was difficult to contact, curt and didn't even offer to pay my "compensation" by BACS (offering only by cheque). I would never ever use this firm again - and would urge others to avoid them. Even putting aside the fiasco on completion (and the afternath) their service really was dreadful.

Was this review helpful?

About this branch

Regulated by

Legal services

Personal areas of law

Consumer
- Consumer Disputes
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Drugs offences
- Murder and Manslaughter
- Professional Conduct
- Regulatory Defence
- Theft
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Immigration
- Applications for British citizenship
- Asylum applications and appeals
- Citizenship
- EEA Family Permits
- EEA Registration Cards
- EEA Residence Permits
- Human Rights
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
Welfare & Benefits
- Mental Health
Wills, Trusts & Probate
- Probate
- Wills

Business areas of law

Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Franchising
- Management buyouts
- Merchandising and sponsorship
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Regulations
- Health and Safety

Twomlows Limited

How Twomlows Limited Compares

Value for money

Satisfied with
outcome of matter

Rankings by area of expertise

Twomlows Limited only have 4 reviews listed here

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Star Legal Limited

4.5/5

Feakes & Co Ltd

4.9/5

Simpson Solicitors

4.7/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Appointment booked and solicitor not even in that day

So disappointed with service

Total contempt for their Clients

A hugely stressful and unsatisfactory experience

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Request an appointment

Twomlows Limited

How Twomlows Limited Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Twomlows Limited only have 4 reviews listed here

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Star Legal Limited

4.5/5

Feakes & Co Ltd

4.9/5

Simpson Solicitors

4.7/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Appointment booked and solicitor not even in that day

So disappointed with service

Total contempt for their Clients

A hugely stressful and unsatisfactory experience

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter