Elizabeth
Collected on:
PLEVIN CLAIMS
Awful do not use. You contacted me I did not ask you to deal with this matter which you clearly took over from another firm - absolutely no client care
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Sandstone Legal Limited
07495178007
- Address
- M15 4PY
- 07495178007
- www.myflightdelayed.com
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How Sandstone Legal Limited Compares
Value for money
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As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Sandstone Legal Limited. These questions include:
- Value for money (a rating of 1-5)
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We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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Would recommend to
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Satisfied with
outcome of matter
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Tim
Collected on:
Stay Away
This review is for a different branch.
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I wouldn't even give them that.
I had a case originally with Fuse Legal in 2022, then they got taken over in 2023 by Sandstone Legal, I had a client portal with Fuse Legal that I can no longer access or have the link to. I had been in regular all throughout this time about updates on my case. Operatives have recently left and when I finally got hold of someone they informed me that they had no case and couldn't find anything for the details I have provided. To be told & challenged as to why I didn't have my case number.
Being that it was all through a portal, and that I was corresponding with people on email who evidentally was ok to give me updates, I assumed that they had my details. Yet no one has ever put a referrence number on the emails to ensure these emails are being allocated to the correct case.
My highest concern here is that I have been corresponding for over 2.5 years with operatives from the original Fuse Legal & then Sandstone. I have provided all email chains dating back to 13/05/2022 and the last email I had from the operative before they left was on 01/07/2024.
They continue to think there is no issue or case and that if I want to take things further formally with the SRA or ICO I would need a referrence number. Yet they're not acknowledging the length of time I have been in correspondence and have provided this evidence.
It seems that others have issues with cases going missing. They now seem to be ignoring my emails, likely because they're at fault and do not have any consideration to the mental impact this has caused me with the stress of worrying about my personal data.
I would stay away from Sandstone Legal!!
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