1st Central Law Limited

Very professional and helpful ,,kept me informed throughout the progress of my claim … everything was explained to me in a manner which I understood
My first claim ever and I must admit they made it so stress free … it was so good that I didn’t hesitate renewing my insurance with them for another year

Horrible experience once I reached the settlement part. Continuously messaged me on the portal & I always responded but continued to have my messages ignored, saying “you have not responded our previous message” etc. it has not gotten to the point where they have threatened to close my case because I “haven’t responded” even though I have trails & trails of evidence showing otherwise. The negligence on their behalf is SHOCKING. Even when you call, you are left on hold for 40+ minutes.

Terrible company! been on hold for over an hour and still waiting to talk to somebody. I had an accident in December 2022 and to date, I've had three physio appointments and one doctor's appointment. I have asked for some help with obtaining an MRI this was over 3 months ago and to date, I have heard nothing back. Their online portal states they will answer you within 2 days is rubbish. I messaged them back in June 2023 and I have heard nothing despite leaving several messages in the last 3 months. Stay away from them and use a no-win no no-fee claims company instead. I'm just about to do that as I need medical help and 1st Central Law has just left me with constant pain and has ignored me since June 23!

Open case with these guys from a accident in 2022... Cannot reach the claims team on the phone, never respond on the portal and NEVER call you back
I have had to prompt them for pysio, psychological appointments and really feel they do not care one bit. Cant wait for it all to be over very frustrating company to deal with

A simple case of no fault accident. They were unable to return messages or engage in any way. They were unable to put together my claim and I wish I hadn’t used them.

I am in the middle of a claim and nothing seems to he happening anymore.
I keep contacting 1st central law and not hearing back. Messages which should be responded to within 2 days (per their website) are still ignored over a month down the line.
It's been incredibly disappointing. I genuinely don't know what is happening next with my claim. I need physio but 1st central law are just ignoring my requests for one.
My medical assesspent was also incorrect and needed to be amended which added to the delays and frustrations.

I paid extra through my insurance for the extended legal protection and really wonder what I got for that.

I was involved in a non-fault accident and my insurance company put me into contact with 1st Central Law as the appointed legal firm.

They are impossible to access by phone.

They never respond to email enquiries through their website.

It took them over 4 months just to reply to my information capture form, which was the not correctly interpreted.

It took them 11 months to arrange a medical assessment. I also requested additional psychological help.

It took a further 2 months to get the medical report, which was wrong. And the request for psychological help got completely missed.

What was I even paying for, when the case could have been done with a no win no fee firm?