This review is for a different branch.
My mother visited the offices a week before Christmas last year, to issue instructions to draft a UK will, really easy, nothing complicated, what could go wrong, well, it took over 3 months to even get a draft, that draft was wrong, she somehow had gained a grandchild. Email was sent, we are now another 2 months down the line and still not had a draft. They never return emails or calls, promised to call my mother last week to discuss, surprise surprise, nothing, we are now over 5 months in from initial meeting, yet still don’t even have a draft copy. I even called them on her behalf as I have power of attorney, regarding a query she had, nope, spoke to me like an idiot. What a shambles.