I am pleased with the legal services provided by HS Legal Solicitors in assisting me with my property purchase. My solicitor, Jawad, was professional and responded to my emails promptly and with clear details. The fees charged were very reasonable compared to other conveyancing solicitors, and the firm maintained good communication, keeping me informed at various stages of the process.
However, I found it challenging at times when I needed to speak directly with my solicitor, as my calls were not returned, except for one instance six months ago at the initial stage before taking on the case. It appears that HS Legal’s service is primarily based on email and text communication, which was efficient but not always ideal for urgent matters.
Jawad’s team worked diligently on my case, and I truly appreciate their efforts. However, the process took longer than expected, extending beyond six months. Due to delays, I was at risk of losing my property as my mortgage deadline was missed twice. At one point, I was advised to reapply for a mortgage, which could have resulted in a further 6–8 week delay and potential loss of the property. Fortunately, the lender approved the mortgage at the last moment, allowing the purchase to go through.
I believe that with a better understanding of lender and council requirements, some delays could have been avoided, potentially saving me a significant amount in additional costs. I also had to visit the office multiple times and send documents via special delivery on more than one occasion, yet some issues remained unresolved. A key delay was due to errors in handling the transfer form, requiring multiple re-signings, which further extended the timeline.
Despite these challenges, Jawad and his team were professional, courteous, and worked hard to resolve the issues. My advice for the firm would be to improve direct client communication, especially by returning calls when required, even if briefly. Additionally, further training for the team on handling lender and council processes more efficiently could help prevent delays and unnecessary costs for future clients.
Overall, I appreciate the efforts made by Jawad and his team and would recommend HS Legal Solicitors while also suggesting some improvements to enhance the client experience.
