Matter Type:
Residential Conveyancing
Abbas
Collected on:
Disaster. Don't use this company
Instructed to undertake the conveyancing of the sale of our flat with no mortgage and no chain, HS Legal and their so-called supervisor, Jawad Mahmood, took 6 months to bring the saga to an end.
Changing solicitors half-way through the process, having multiple people reply to our emails with the same email address (!), requesting duplicated information and answering with conflicting replies were just a sample of their ways of working.
Their phones are not manned and so do not expect a call back if you were to leave a message, if you manage to reach the randomly activated voice messaging system !
To our total embarrassment, the buyer's solicitors were guiding this supposedly legal firm, as to what to do next and how to respond to their own questions !!
The property manager for the flat was shocked by the nature of the questions raised and issued outstanding due to incompetence, evidently visible to all, in HS Legal
Their final act of negligence, delaying the completion with a few more days, was their inability to locate the witnessed and signed TR1 and contract documents, posted to them with " next day, signed-for, registered" post !!
Eventually there were found in their office, after I provided them with photographic proof of the delivery by the Royal mail !
I wish I had read the reviews before going anywhere near these lot...every penny spent for their fee was one too many
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