It was horrible! I had Jack Ball on my case and they were the worst!!! I lost the purchase on the house thanks to them! It was a simple one bed flat, there was nothing complicated to the purchase, the only thing to it was Shared Ownership with a Lease Extension. The lease extension side of things surprisingly they managed to do, they got the new Lease sorted but couldn't do the paper work for a simple one bed flat purchase! They sat on it for a year with none of the queries answered or cleared. They blamed others for not responding which 1-that was their job to chase, 2-they had more than 9 months and still had no answers! Like seriously?! (People conceived and gave birth in that much time!) And then they spun the whole thing around on the new BSA which had come into affect more than 3 months before my Mortgage Offer expired, but they waited till the last week before my mortgage offer was due to expire to raise this!! I couldn't believe them! They were so incompetent! And the entire year, I had to keep chasing them asking for answers, updates on the progress on my purchase. And I was a client of theirs! There was absolutely NO communication from them on anything! No information or communication (in this day and age) on what was going on with my purchase! Guessing, since there was none! I would not recommend them to anyone! They were the worst! I don't know what sort of a professional service they are running! Guessing they're big enough firm to get away with small FTB clients such as myself!
