Matter Type:
Residential Conveyancing
Steven
Collected on:
Would give zero stars if I could
Would give zero stars if I could. Shocked at how appalling the service was. Took over a year to get to final completion. Pros: cheap. Cons: 1. Not pro-active. Nothing moved without me chasing it. On chasing was told yes we are doing something and when asked for a copy of correspondence was sent e-mails timed after my initial chasing call/e-mail had been made. 2. Unprofessional - buyers enquiries were sent to the wrong parties and this only got corrected after I had found this out and put them straight. 3. Blame shifting - was constantly told that the delays were all due to the other party without evidence to back this up. Without such evidence I suspect this was to cover their own mistakes and lack of action. 4. Avoidance - when trying to chase I was frequently told my solicitor was unavailable and rarely got phoned back without me chasing further. Suspect this was a difficult case for them but I am not an unreasonable person and would have welcomed an honest dialogue with them. Was frequently left feeling they would tell me anything just to get me off the phone. Would never use this company again.
Update - I can confirm that I have now spoken to Thushara and I am content that she has understood the points I have made and has undertaken to address these.
Was this review helpful?