Matter Type:
Child Custody
Susan
Collected on:
first impressions - rude and rather arrogant
I had an initial 30 minute meeting with a family lawyer and was kept waiting for 10 minutes without an apology.
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gaby Hardwicke on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gaby Hardwicke. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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ReviewSolicitors uses our community data to show you how many clients used Gaby Hardwicke and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gaby Hardwicke performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
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The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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ReviewSolicitors uses our community data to show you how many clients used Gaby Hardwicke and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gaby Hardwicke compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Client Reviews
Matter Type:
Child Custody
Susan
Collected on:
I had an initial 30 minute meeting with a family lawyer and was kept waiting for 10 minutes without an apology.
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Matter Type:
New home purchases and sales
David
Collected on:
Gaby Hardwicke were recommended to me from a friend who had used them for the purchase of his house. Unfortunately they’ve gone down hill massively. I decided I’d use them myself however there’s been zero communication which has cost unnecessary delays on purchasing a investment property. Currently in the process of finding another solicitor who you can actually get ahold of. Avoid if you want to complete your house purchase/sale in a timely manner. Very disappointing.
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Matter Type:
Purchase and Sale
Crystal
Collected on:
Thank you to Christopher Bean and his team for their attentive expertise during our recent home move. Whilst it was our ‘second time around the block’ for my husband and I, we were just as nervous as when we bought our very first home, Chris was always available on the phone and answered all our questions (sometimes more than once! Sorry Chris!) – excellent service and extremely personable.
I wouldn’t hesitate to recommend Gaby Hardwicke or use them again.
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Matter Type:
Purchase and Sale
Marion
Collected on:
When purchasing my flat, Gaby Hardwicke were recommended by my mortgage broker and I feel so fortunate to have been looked after by Robert (Benton) throughout the process.
Although on paper it was a straightforward transaction, it threw up an unforeseen - and fairly unique - anomaly, but Robert dealt with it with swiftly, with absolute professionalism, utmost practicality and a fair bit of very welcome humour. I felt that I was in the safest of hands and, at times, extremely grateful that he was acting on my behalf and not the other way round!
I'm delighted to say that I've had an entirely pain free purchasing experience (and a very well-priced one, too) and I wouldn't hesitate to recommend Robert and Gaby Hardwicke to any one of my friends or family.
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Tash
Collected on:
This review is for a different branch.
The property purchase, since the offer was accepted, lasted 12 months. In itself, this is far longer than the market average - particularly for a first time buyer in a no-chain purchase - and as proven below, has been largely unnecessary. This is double, if not triple, what is stipulated in your home buyers guide - which estimates a 2-4 month process.
While the length of time was impacted by other parties and factors beyond this company's control (including the council taking months to respond to the first set of enquiries raised), these are not the sole cause of the delay. Unfortunately it is clear that Gaby Hardwicke has directly impacted the delay of this property purchase, in the below ways:
1) Poor communication with other parties, showing Gaby Hardwicke as having little urgency and care to get this property purchase over the line. E.g.:
- Most emails I receive asking for clarity or updates are one sentence, with lack of detail.
- Emails not replied to
- The poor communication and delays in responses have caused me to have to chase almost daily for the last 5 months via email.
2) Poor communication with the council's solicitor:
- Mis-numbering enquiries raised in communication with the council's solicitor, leading to confusion and therefore delay in council's responses.
- The need for my intervention. It wasn't until I myself intervened in communications with council directly that they started to respond to the enquiries quickly, in May. Since I intervened, having no legal know-how or property purchase experience at all, the council were able to respond, due to obtaining clarity on what it was Gaby Hardwicke was asking for. As the property purchaser, I should not have had to intervene in this way; it is the job of Gaby Hardwicke to provide the legal service I am paying for, communicating with ISHA's solicitor to get these enquiries and responses over the line in time, not mine. The amount of emailing and phone calls I have had to make is vast, and should not have been needed.
3) No agency and poor coordination from Gaby Hardwicke, in respect to what is needed from the lender.
- Doubling up of work by the broker on fire safety documents - this was already cleared by the broker on getting the mortgage offer in place in the first instance, the work needed to ask for these documents again is unnecessary.
- Lack of lender handbook usage. Gaby Hardwicke's need to check with the lender on multiple responses caused weeks of delays (amounting now to months) in waiting for the lender to respond, when they should have agency to take views on these subjects by using the lenders handbook. To check every single point with the lender is unnecessary.
- Lack of coordination. The number of times Gaby Hardwicke has had to go back with 'new' items for the lender to approve on separate occasions and in separate emails has caused unnecessary delay. If the lender did need to be consulted, this should have been once, with everything that was needed from them raised in one go.
4) Gaby Hardwicke's delay on this property purchase has directly impacted me financially:
- The delay has lead to the searches to run out, which means I need to purchase new ones. This not only doubled the cost, but also causes more delays since the searches take the council 45 days to come back. A reminder that I have already waited close to 10 months, and so needless to say another 45 days through no fault of my own is extremely frustrating.
- I was renting accommodation, and have been in my rental accommodation for 10 months since the offer was accepted on the property. Assuming this process should take 4 months as is market average and suggested on your website, I have paid 6 months more in rent than I anticipated, due to the delay from Gaby Hardwicke to get this purchase over the line.
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Mike
Collected on:
This review is for a different branch.
You Guys have been looking after me and the Family for many years, what I like is the prompt responses to emails and keeping me update on lengthy issues and always willing to explain thighs in layman terms..
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Matter Type:
Wills
Deborah
Collected on:
This review is for a different branch.
Very professional and understanding service from Antony Caulfield, Rosalind and all of the team at Gaby Hardwicke..
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S V
Collected on:
This review is for a different branch.
Poor and inaccurate service, slow and difficult communication, poor quality and knowledge of the topic. Zero attention to details.
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Tamale
Collected on:
This review is for a different branch.
We made the mistake of using Gaby Hardwicke in 2014 and found out years later that we were entitled to stamp duty relief on our purchase as the property had an annexe(separate dwelling)! They did not inform us of this, even though they are supposedly the “professionals” so when we heard of it through a friend and tried to reclaim the £9000 it was too late so they gave us a mere £2000 as compensation. Then this year when we sold the property our solicitor was thorough enough to discover that part of “our” garden was still registered to the previous owner! This incompetence from Gaby Hardwicke delayed our house move and cost us a further £1000 in fees and charges!
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Matter Type:
Residential Conveyancing
Christopher
Collected on:
This review is for a different branch.
The reviews here are extremely mixed for GH, but perhaps that's to be expected with firms of solicitors where the quality of individual solicitors varies.
My father buys and sells property regularly, and the recently purchased a property with Melanie Verth as his solicitor. I knew then that if I moved again I would ask Ms Verth to handle the sale and purchase. The time came, and the move was complex due to various issues with the apartments at each end of the move, combined with a short timescale mandated by the purchaser (two months from offer to completion) and a slow-acting purchasing solicitor.
The quality of Melanie's technical advice was extremely strong, she was personable, diligent, as tenacious as a lobster and, above all else, a pragmatist and flexible; put otherwise, I felt strongly that Ms Verth was focused on finding solutions to the many problems we faced rather than simply stating the legal position and letting the cards fall as they might.
The fees were more than some others, but in the specific case of Ms Verth, if you've a complex sale, difficult solicitors on the other side, tight timescales or something else you fear may be a major problem, I suggest consulting Ms Verth.
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