Ankit
Collected on:
Worst experience as first-time buyer
This review is for a different branch.
It's been an absolutely horrible experience with Burtons. They were helping me with buying a property and handled the case very casually and I would recommend going for someone else but them if you are like me, a first-time buyer, with limited knowledge about dealing with solicitors and asking all the right questions. They did worse than the bare minimum and had I not consulted some more experienced friends and family members, I'd have been totally battered. I'll list a few things here:
- They put some paralegal on our case who delayed everything to the point where I was about to lose the property
- The entire time it felt like they just wanted money and had no desire to do any real work
- There were points when I expected my solicitor to guide me and work in my best interest but they just did the least amount of work
I can go into more details but it was such a harrowing experience that I'm just appalled and I usually don't write reviews but in this case I am compelled to write this because they do have great online reviews, and that is exactly the reason I went for them. But if I were to rate my experience with them, I would say minus 10 rather than zero. They were the worst service experience I've had in my entire life.
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