This review is for a different branch.
I needed a document certifying for my mortgage process and after an online appointment with clear completion times for the documents to be sent to my solicitors, it all went downhill. The document was sent late, and when I called to check it was sent, I had different answers from different staff. When the document finally arrived my name was spelt incorrect and they incorrectly wrote a company name and address of another customer (and this was an official document) which needed completely re-doing. After I called and let them know, they resent the documents and by this time I was worried it would impact the timing of my mortgage process.
They had no empathy (although mortgage process is so stressful, and current climate time is of the essence). They then sent their invoice 2 months late and demanded payment within 15 days, blaming their systems. I would highly recommend to avoid this company for their lack of organisation, GDPR concerns, carelessness and lack of care to my concerns which they were quite rude about.