Ilona
Collected on:
Slow to respond, if at all
Handling my Father in Law’s Probate was an uphill struggle. They never managed to respond in full to all the questions raised in emails and it was almost impossible to speak to anyone apart from reception on the phone. They would say they’d call back but never did.
They haven’t yet returned all of the paperwork and have left two policies for me to process myself.
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