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Gemma
Collected on:
Dishonesty and financially motivated
Only want your money, dishonesty, offers legal aid for their own gain. Not client focused
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The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings. Read more...
Also known as - The Family Law Company By Hartnell Chanot
The Family Law Company
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of The Family Law Company on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using The Family Law Company . These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used The Family Law Company and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how The Family Law Company performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used The Family Law Company and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how The Family Law Company compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that The Family Law Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Gemma
Collected on:
Only want your money, dishonesty, offers legal aid for their own gain. Not client focused
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Matter Type:
Family law
Anonymous
Collected on:
Always very professional and attentive staff. It was lovely to meet Stuart in person as well. I would like to recognise Sophie and Milly as they were always so helpful on my case when a staff member was away or poorly and I had to reach out to someone.
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Matter Type:
Family law
Anonymous
Collected on:
I admire you and your professionalism so much, Gemma. I truly do. I admire how professional you phrase and approach every aspect of representing me.
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Matter Type:
Family law
Anonymous
Collected on:
Ruby Morris has shown complete professionalism throughout my case from start to finish. It is very clear that Ruby is dedicated to her work, showing great efficiency and humanity with my personal situation. I felt that Ruby really stood in my corner. I would like to say that I am very impressed with The Family Law Company as a whole and the vast amount of help that they can provide people. Every single member of staff that I have had correspondence with has been amazing.
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Matter Type:
Family law
Anonymous
Collected on:
I would like to say that Galina Labworth was absolutely outstanding during my case. This process was absolutely the lowest stage in my life, but Galina gave me the hope and confidence to fight each day for my family. Without that hope I do not think I would have had the energy to get through this ordeal. As my wife stated, this is clearly more than just a job for Galina and her team who were incredibly professional and helpful during this process, I always sensed that she had passion and drive to resolve my case in the best possible way for my family. I cannot thank her enough.
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Matter Type:
Family law
Anonymous
Collected on:
Thanks so so much for everything Rachel, you and the team are amazing and I thank you beyond words for helping me through this whole process. I am a little shell shocked but looking forward to going to bed and waking up knowing it’s finally all over. You are so wonderful and I will never ever forget you Rachel.
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Matter Type:
Family law
Anonymous
Collected on:
Since you took over my case, your communication (particularly the tone in your communication), proactivity and delivery have been nothing short of exceptional. I have nothing but praise for everything you’ve done and I honestly don’t know how to thank you and fully capture the sentiment of my appreciation in an email. I received your emails along with all supporting documentation. Pre-empting the requirement of an out of time application for the Conditional Order to be made Final was really appreciated and this was all done on my side as soon as possible. I applied for the Final Order on 24 January and became legally divorced on 1 February 2024. Without dwelling on the negative too much, before you were acting on my behalf, I had become totally disengaged with the whole process as the communication was so poor, I had no faith that closure to my marriage would ever happen. And 14 days after first hearing from you, I was able to apply for the Final Order – amazing. The weight that has lifted from my shoulders almost feels physical. Thank you so much.
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Matter Type:
Family law
Anonymous
Collected on:
I can’t thank you enough for helping me to finalise the financial matters between my partner and myself. I feel a sense of completion and security and I will be forever grateful for your assistance and the financial assistance of legal aid in helping me to achieve this.
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Matter Type:
Family law
Anonymous
Collected on:
You are very knowledgeable and I feel like I am in the best hands and your calming nature makes me feel like it’s all done already even though it hasn’t even started yet. You’re just the person I needed.
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Matter Type:
Family law
Anonymous
Collected on:
Norman Hartnell has been the most incredible advisor, advocate and support. His calm, clear and wise approach to me and my case made what was a very stressful process so much more manageable. Each of his legal assistants throughout the duration of my case were also fantastic. Tuesday, Ria and everyone else I dealt with were all incredible. Polite, helpful, timely, kind. I honestly can say that the service and support I received from the Family Law Company, from Norman, and from the executive assistants who worked with him was absolutely brilliant. It was one of the hardest times of my life, and your firm went over and above to help me through. The company is built on being kind, clear, calm, efficient and effective. This runs throughout every contact I have had with you. Norman did far more than supported me to achieve the right outcome for my children, he taught me how to manage the necessarily ongoing relationship with my ex husband in a way that keeps me and the children emotionally safe and balanced.
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Geoffroy
Collected on:
I had an outstanding experience working with the Family Law Co. during my challenging court case. Grace Bradley has been tremendously knowledgeable and supportive all the way through. The level of expertise was high and the full involvement helped so much get clarity and positive progress. Grace has also been great at communication and supported my vocabulary as well as emotional needs. Thank you so much. Geoffroy
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Quinton
Collected on:
My girlfriend needed help with legal aid and this firm was absolutely useless. They stalled at every corner, failed to update when they said they would and asked for my personal information (even though we’ve only been together for a few month and don’t live together nor share finances). The reason I think it’s important to share this review is that she has now gone on to use another law firm and her experience with them has been exceptional. And none of my personal information was asked for.
So, for anyone thinking of using this firm, especially under difficult circumstances, be aware that this firm will only add to your stress.
What i witnessed her go through with this first was nothing short of horrific.
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Michael
Collected on:
Outstanding service and support at all times, many thanks to Norman and his team.
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Katerina
Collected on:
I had the pleasure of working with Lucy Theobald as my solicitor, and I couldn't be more impressed with her service. From the very start, Lucy was incredibly supportive, guiding me through every step of the legal process with professionalism and expertise. She always made herself available to answer my questions, no matter how small, and provided clear, concise advice that made complex legal matters easy to understand.
Lucy’s attention to detail and commitment to her clients truly set her apart. She made me feel confident and assured that my case was in the best hands possible. Her proactive approach and thoroughness ensured that everything was handled smoothly and efficiently.
I am immensely grateful for Lucy's support and highly recommend her to anyone in need of a dedicated and knowledgeable solicitor. Thank you, Lucy, for your outstanding service!
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Megan
Collected on:
Thomas was very helpful and professional throughout, I would definitely recommend this company to anyone!
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The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings.